Control Center Operator

gTANGIBLE Corporation (gTC) is a S corporation and a registered Government contractor that provides services and solutions in:

• National Security Programs
• Professional Administrative and Management Support
• Mission and Warfighter Support

We are a Small Business Government Contractor and the founder is a service-disabled veteran with years of successful experience in the Government contracting arena. Our leadership team is an exceptional group of Government contracting professionals. gTANGIBLE is in the process of identifying candidates for the following position.

Requisition Type: Contingent upon award

Position Status: Full-time CBA/Union position

Position Title: Control Center Operator (CCO)/Alarm Monitor

Location: Social Security Administration (SSA) HQ Baltimore MD

Shifts: CCOs staff multiple 24/7 posts with multiple shifts

Security Clearance Level: NACI / SSA Suitability Determination

Duties and Responsibilities

The Control Center Operators duties include the following:

• Be thoroughly familiar with the duties of the position to which they are assigned (systems operator communications operator)
• Be thoroughly familiar with the Control Center Operations Manual and adhere to procedures
• Provide a brief to in-coming control center personnel
• Review maps floor plans diagrams or other information to become familiar with facility and property boundaries and be familiar with commonly sought-after offices or locations within the facility such as service offices restrooms elevators entrances and exits retail spaces and parking areas
• Be familiar with Agency access control and property removal procedures and direct any questions to the CC Supervisor
• Be mentally alert and physically ready to operate all of the Governments equipment and security systems within the control center environment
• Provide notification of alarms events and emergency situations to appropriate contract Security Officers and other personnel using the notification matrix and call down lists included in the Control Center Operations Manual
• Observe situations analytically and objectively and record them clearly and completely;
• Write and submit reports in a timely and efficient manner
• React quickly and calmly in emergencies
• Communicate effectively with strong oral and written communication and interpersonal skills
• Handle situations firmly courteously tactfully and impartially
• Recall numerous details and essential information
• Operate radio telephone keyboard computer terminal and related communications equipment
• Create and maintain manual and electronic logs (e.g. Excel) and other records
• Have a working knowledge of Microsoft Office products
• Follow directives policies and procedures as provided
• Liaise with other Federal State and local law enforcement and other emergency response entities as well as other organizations
• Effectively multi-task within a high-paced environment
• Collect information capture details and disseminate accurate information
• Monitor and operate various security platforms to detect security risks threats or prohibited items i.e. fire alarm systems surveillance systems communication systems
• Monitor active alarms and initiate the necessary notification for response
• Assess the status of alarm settings in the required security platform program to determine if changes or adjustments are warranted
• Facilitate evacuation of individuals from dangerous and/or life-threatening situations by providing security officers and responding personnel with up-to-date information
• Investigate the source of reported suspicious odors and sounds and initiate the necessary notification for response
• Observe unique characteristics of an individual for identification purposes
• Observe a persons body language to assess attitude and intention
• Locate and review documents and information (e.g. logs lists)
• Read memos and other written material to maintain knowledge
• Comprehend written direction procedures and policies
• Monitor WAWAS (Washington Area Wide Alert System) phone and all other direct lines of communication devices record all messages/communications
• Participate in required training and exercises
• Provide effective communication across multiple platforms that interface within the control center environment such as security contractors government employees security personnel from regional and field offices and other supporting agencies and organizations
• Communicate via radio with contract Security Officers for alarms events or incidents

Knowledge and Qualifications

• A United States citizen
• Have either a high school diploma or General Equivalency Diploma
• Have a minimum of two years of experience working in a control center type environment within the past five years
• Have the ability to obtain a Public Safety Telecommunicator certification through the Association of Public-Safety Communications Officials (APCO) and then maintain all re-certification requirements
• Have the ability to successfully pass the screening for illegal drugs
• Knowledge and experience providing quality customer service to Government employees contractors and/or visitors. Possess customer service skills
• Fluently speak comprehend read and write the English language

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local laws.