Mall Operations Manager / Senior Manager (Central Region - Klang Valley)
Mall Operations Manager / Senior Manager (Central Region - Klang Valley)
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5years
16000 - 16000
1 Vacancy
Job Description
Job Summary
We re looking for a seasoned Operations Manager to lead the day-to-day management and maintenance of a large retail mall. This role is ideal for someone experienced in facilities building upkeep service contracts and cross-departmental operations who is ready to take ownership of the mall s overall performance compliance and enhancement initiatives.
Key Responsibilities
Lead site operations including maintenance M&E systems security parking housekeeping landscaping and food court management.
Oversee daily service delivery from contractors ensuring quality safety and budget compliance.
Translate operational strategies into effective maintenance programs and SOPs.
Manage the mall s operating and capital expenditure budgets.
Review contractor performance conduct audits and ensure adherence to safety and building regulations.
Drive cost-saving sustainability and energy efficiency initiatives (QMS EHS Green Mark etc.).
Supervise AEI (Asset Enhancement Initiative) works and ensure timely delivery.
Build strong working relationships with local authorities statutory bodies and emergency services.
Lead crisis response and ensure prompt escalation of incidents to internal stakeholders.
Prepare operational reports and ensure timely submission of financial and performance data.
Mentor and manage a team of technical maintenance and operations personnel including performance reviews and succession planning.
Requirements
Key Requirements
Diploma or Degree in Engineering Facilities Management or related fields.
8 years of mall or commercial property operations experience with at least 5 years in a managerial role.
Chargeman A4 or BO certification is an advantage.
Strong understanding of M&E systems mall operations building maintenance and vendor management.
Familiar with local building regulations and safety standards.
Strong leadership negotiation and stakeholder management skills.
Fluent in English and Bahasa Malaysia with good reporting and presentation skills.
Proficient in Microsoft Excel and PowerPoint.
Ability to manage multiple priorities under pressure with a solution-oriented mindset.
Benefits
Why You Should Join
Employment Type
Full Time
