Member Services Representative
Member Services Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Member Services Representatives primary responsibility is to provide members and the general public a positive prompt and courteous service experience when handling phone calls and members in-office visits to ensure the members satisfaction in doing business with the cooperative.
Essential Functions
- Serve as a member services representative answer member questions and provide excellent member satisfaction.
- Serve as a primary contact for members and the public when entering the office or via phone and respond daily to company email inquiries or pass inquiries on to appropriate personnel.
- Serve as a contact for billing questions and document inquiries on members accounts.
- Open and close the front office from 8 a.m. to 4:30 p.m. daily.
- Balance cash register drawer at close of business day and prepare bank deposit.
- Balance daily transactions including credit cards cash and electronic payments.
- Serve as backup for balancing recaps journals and other transactions.
- Process cash register payments for billing water heaters meter bases miscellaneous items and maintain appropriate paperwork.
- Process electronic payments manage automated inquiries and update members personal information.
- Maintain medical priority and third-party agreements between tenants and homeowners.
- Execute automated messaging to members as needed.
- Prepare special mailings such as mail merged labels envelopes and letters.
- Initiate service orders for new and existing members and maintain open/pending service orders daily.
- Ability to efficiently explain programs and services offered.
- Become familiar with Crystal Reporting and Mosaic (Business intelligence & Reporting).
- Willingness to engage in new technologies.
- Serve as a backup for other duties as required.
Qualifications :
- High School Diploma or equivalent.
- 1-2 years of customer service experience and Microsoft products is preferred.
- Experience working with money preferred; accuracy is vital.
- Valid drivers license is required.
Additional Information :
Whats in it for you!
- Starting hourly rate of $22.33 for applicants with minimum qualifications.
- With proper experience training and certifications position pays $29.77 per hour.
- Medical dental and vision insurance.
- Health Savings Account.
- Immediate eligibility for paid time off.
- 10 paid holidays.
- National discounts.
- On-site fitness center.
- Life short-term disability and long-term disability insurance.
- Fully funded pension.
- Traditional 401K and Roth 401K programs with a company match.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
