Team Lead, Professional Services

Momentus Technologies is hiring a Professional Services Team Lead to join our AMER team.

In this role youll lead a team responsible for delivering high-quality customer engagements across North and South America driving time-to-value and customer satisfaction. Youll work cross-functionally coach team members and help scale delivery operations in a high-growth SaaS environment.

Key Responsibilities:

• Lead a team to deliver efficient and impactful implementation services that meet or exceed customer expectations.
• Ensure adherence to best practices and identify areas to improve delivery methodologies and tools.
• Oversee the health of all active AMER services projectsplanning tasking risk management and quality control.
• Partner cross-functionally with Sales Support Product and Cloud Ops to deliver best-in-class customer solutions.
• Support services sales efforts including SOW creation scoping estimating and client negotiations.
• Own and resolve delivery-related escalations with a focus on customer success.
• Ensure the team meets utilization customer satisfaction and financial performance targets.
• Coach and mentor team members setting clear performance expectations and fostering a culture of continuous feedback.
• Contribute to team capacity planning and department OKRs and strategic initiatives.

Qualifications :

• 3 years of experience in a professional services or implementation team within a SaaS organization
• Proven experience as a billable resource with utilization targets
• Strong customer relationship skills and comfort interacting with both technical and non-technical stakeholders
• Background in software implementation or delivery project management
• Solid understanding of SaaS consulting models and key delivery metrics (e.g. utilization margin backlog)
• Proficiency with systems such as CRM PSA ERP or Order Management tools
• Experience thriving in a fast-paced high-growth environment
• Strong change management skills and the ability to drive adoption of new processes and tools

Additional Information :

At Momentus we understand that the best talent doesnt just want a job; they want a fulfilling career. Thats why we offer jobseekers like you an exceptional package:

Paid Time Off: Take 30 days to rest recharge and enjoy local company holidays.

Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career.

Two tickets valued up to $500 to attend events hosted by our valued customers fostering strong relationships and industry connections.

CEO Impact Award: Recognizing our employees dedication to our values with a custom pair of shoes as a token of appreciation for their commitment.

No Dress Code: We value your individuality. Come as you are - because we know youre smart enough to choose what to wear.

Teammate Recognition Rewards and Swag: Celebrate milestones and enjoy the largest reward network ever.

Flexible Career: We believe in work that works for you. Get the job done where You work best. Its about winning at life by loving your job.

Your Voice Matters : We believe in open communication and support your growth through annual reviews department meetings and personal 1-on-1s. We value your input and are committed to creating a feedback-rich culture where your ideas and contributions are celebrated. 

Tailored Onboarding for You: From day one we provide individualized onboarding for every new member of our team. We recognize that everyone is unique and were here to ensure your transition into our company is seamless and tailored to your needs. 

Personal Growth Matters: Were passionate about your growth! We offer both internal and external development opportunities ensuring you have the tools and resources to climb the ladder of success. Your journey with us is not just a job; its a path to continuous improvement and achievement.

At Momentus we cultivate a culture of inclusion for all employees that respects their individual strengths views and experiences. We believe that our differences enable us to be a better team one that makes better decisions drives innovation and delivers better business results. 

Momentus is an equal opportunity employer and does not discriminate based on race religion national origin age sex gender identity disability sexual orientation marital status or any other basis protected by law

Remote Work :

Yes

Employment Type :

Full-time