Customer Support Assistant
Customer Support Assistant
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Job Description
Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our growing team in Miami. This role is essential to ensuring our clients receive timely clear and effective assistance with our services and software. You will be the first point of contact for inquiries and support helping resolve issues while maintaining high levels of customer satisfaction.
Responsibilities
Respond promptly to customer inquiries via email phone and ticketing systems
Provide accurate information about our products and services
Resolve product or service problems by clarifying issues and offering solutions
Maintain detailed records of customer interactions and resolutions
Collaborate with internal teams to improve customer experience and service delivery
Follow communication procedures guidelines and policies
Identify and report recurring technical issues and customer feedback
Qualifications :
Qualifications
High school diploma or equivalent (Associates or Bachelors degree preferred)
Previous experience in customer service help desk or technical support
Excellent verbal and written communication skills
Strong problem-solving and multitasking abilities
Proficient in Microsoft Office and customer support software (e.g. Zendesk Freshdesk)
Ability to remain professional and calm under pressure
Fluent in English (Spanish is a plus)
Additional Information :
Benefits
Competitive salary ($55000 - $60000 annually)
Career development and growth opportunities
Health dental and vision insurance
Paid time off and holidays
Ongoing training and professional development
Inclusive and collaborative work environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
