Help Desk Technician Intern Part-time
Help Desk Technician Intern Part-time
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Salary Not Disclosed
1 Vacancy
Job Description
Our Help Desk Technicians ensure proper computer operation so that end users can accomplish business tasks. Problem resolution may involve the use of diagnostic and request tracking tools as well as require that the individual give in-person hands-on help at the desktop level.
This is a temporary internship-style role based out of ForTecs home office in Hudson OH running from August through Januarya great opportunity to gain hands-on experience in a professional setting.
- Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to to resolve problems for our users.
- Troubleshoot and resolve issues with desktop laptop and peripheral devices.
- Instructs end users in proper equipment usage and use of software programs.
- Records tracks and documents the help desk problem solving process including all successful decisions made and actions taken through to final resolution.
Qualifications :
- Experience supporting end users or working with computer systems.
- Knowledge of basic computer hardware.
- Ability to diagnose and solve basic computer and phone problems.
- Experience and knowledge of Microsoft Operating Systems (Windows 10 11)
- Experience and knowledge of mobile phone Operating Systems (Android iOS)
- Excited to work in a team-oriented collaborative environment.
- Ability to troubleshoot error messages apply patches or upgrades and general support of Windows desktops and networks.
- Ability to absorb and retain information quickly.
- Helpful/patient attitude toward users.
- Team player willing to do what is needed to support the organization and its customers.
- Highly self-motivated and directed with an attention to detail.
- Aggressive problem solving skills with follow up and follow through.
- Excellent communicator face-to-face on the phone and via e-mail.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong documentation skills.
Additional Information :
At ForTec you will enjoy a generous benefits package including:
- Competitive pay structure
- Medical dental vision disability and life insurance eligibility
- Free Teladoc Health Account
- Supplemental Critical Illness Insurance
- Supplemental Accidental Injury Insurance
- Engaging Wellness Program
- Employee Referral Bonuses
- Service Awards
Join ForTec Medical make YOUR impact today!
The Company is an equal opportunity employer. As such we provide equal employment opportunities to all employees and applicants for employment without regard to race color religion gender citizenship ethnicity national origin age disability pregnancy genetic information sexual orientation status as a member of the United States armed forces veteran status or any other protected characteristic in accordance with applicable federal state and local laws.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
