Customer Success Manager (m/f/d)
Customer Success Manager (m/f/d)
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Salary Not Disclosed
1 Vacancy
Job Description
Job description
About the role
As a CSM at iPoint youll work very closely with our U.S.-based customers. Youll collaborate directly with their key personnel to support the day-to-day operational aspects of iPoint solutions ensuring we meet and exceed their objectives while optimizing their use of the iPoint platform. Youll combine your customer-first mindset with strong communication skills and strategic account leadership to deliver long-term success and build lasting customer trust.
Your mission
- Provide business technical and product knowledge in support of post sales activities to ensure customer satisfaction
- Help clients maximize their value from the iPoint solutions by aiding their understanding of our existing and new product features and functionality and how they can contribute to their business growth
- Facilitate a good working relationship between customer and support organization to ensure client issues and escalations are resolved in a timely manner
- Develop healthy customer relationships building trust and transparency
- Act as customer advocates internally while encouraging customer retention and helping to identify upselling opportunities
Your profile
- 3 years proven experience as a Customer Success Manager or similar role
- Proven ability to understand new software solutions and be able to provide this knowledge to our customers
- Highly organized analytical and goal-oriented approach
- Exceptional ability to communicate and foster positive business relationships
- Fluent verbal and written English
- Experience working in either Automotive or Electronics organizations will be advantageous
Why iPoint is the best choice for you
- Join a pioneering company in compliance and sustainability solutions
- Work with global experts in an inspiring customer-focused culture
- Enjoy real work-life balance and opportunities to make a meaningful impact
About us
Required Experience:
Manager
Employment Type
Full-Time
