Head of Claims Technology Business Office (CI)

The Commercial Insurance Technology Business Office Head is a senior leadership role responsible for providing strategic direction and operational oversight for the Commercial Insurance technology function.

This role encompasses managing and leading diverse functional disciplines including finance portfolio management project management office (PMO) architecture governance risk & compliance technology controls asset management and resiliency procurement and workforce management. The Head of Business Office also collaborates closely with senior leadership to drive the divisions strategic initiatives foster effective communication and ensure efficient operations.
This role requires a combination of strategic thinking project management skills and strong leadership abilities to drive the success and growth of Commercial Insurance.

Key Responsibilities:

People and Change Leader
Lead the Business Office team and manage people processes for the Business Office team
Lead change in Tech organization that results from strategies and plans defined by the Business Office
Lead the workforce planning and talent management efforts.
Review design and execute improvements to organizational structure; find knowledge and skills gaps and help address them
Collaborate with HR teams to recruit develop and retain top talent.
Foster a culture of learning and growth promoting employee engagement and optimizing team productivity.
Define technology workforce & location strategy aligned to the business and tech operating model and goals
Partner with Governance and Transformation Offices in implementing workforce plans

Strategic Planning and Execution
Collaborate with senior leadership in developing and executing Commercial Insurance strategic initiatives and goals.
Assist in the formulation of long-term plans and roadmap ensuring alignment with organizational objectives.
Monitor progress against strategic objectives identify bottlenecks and provide recommendations for improvement.

Investment Planning and Portfolio & Project Management
Oversee the investment planning and governance processes
Manage portfolio of technology programs/projects with direct responsibility for program/project management (where applicable)
Partner with Governance and Transformation Offices to effectively plan and track benefits of the programs
Establish project governance mechanisms track progress and mitigate risks and issues.
Collaborate with project teams to ensure effective coordination resource allocation and timely delivery.
Develop and implement effective portfolio management strategies aligned with the strategic objectives of the organization.
Oversee the project portfolio ensuring proper resource allocation scheduling and timely delivery.
Establish and maintain a strong PMO providing guidance and support to project managers.

Financial Management:
Oversee financial management processes both CAPEX and OPEX
Partner with finance team and track actuals and forecasts vs plan
Partner with finance team and track asset capitalization
Collaborate with finance teams to develop and manage the Commercial Insurance budget.
Monitor financial performance ensure financial targets are met and identify opportunities for cost optimization.
Prepare accurate financial reports forecasts and analysis for senior management.

Technology Risk Compliance and Security

• Manage technology risk compliance and security portfolio with direct responsibility for the outcomes
• Develop and implement risk management frameworks policies and controls to mitigate operational and regulatory risks.
• Ensure compliance with relevant regulations and industry standards monitoring the results of regular risk assessments and audits.
• Collaborate closely with internal and external stakeholders to address compliance requirements.
• Oversee the implementation and maintenance of technology controls and resiliency strategies.
• Establish asset management frameworks and practices to optimize technology investments and ensure compliance.
• Collaborate with technology and security teams to identify and address potential vulnerabilities and ensure business continuity.

Procurement

• Collaborate with procurement teams to develop and implement procurement strategies for technology-related products and services.
• Manage vendor relationships and monitor vendor performance against service agreements.
• Partner with Procurement on the negotiation of vendor contracts
• Ensure compliance with procurement policies

Communication and reporting

• Own communication plan and oversee consistent communication and reporting to all stakeholders
• Coordinate and facilitate essential communication across all of Commercial Insurance including into the regions
• Prepare executive-level reports presentations and communications for senior leadership.
• Manage relationships with key internal and external stakeholders ensuring effective collaboration and alignment.

Performance Monitoring and Reporting

• Prepare regular reports on performance providing insights and recommendations for improvement.
• Facilitate performance reviews and ensure accountability across Commercial Insurance
• Develop and manage top level OKRs for Commercial Insurance
• Monitor and evaluate OKRs across teams and regions.

Relationship Building and Team Management

• Foster a positive and collaborative work environment promoting teamwork and open communication.
• Support talent management efforts including recruitment development and retention of top talent.
• Provide mentorship and guidance to team members driving their professional growth.
• Build and maintain relationships with key stakeholders across NA and COG claims

• Experience with agile as well as hands on program management and delivery.
• Understanding of technology and the value of technology in delivering solutions.
• Bachelors degree in business administration management information technology or a related field.
• Prior direct experience in administrative management and business understanding of technology in insurance or financial services industry. Knowledge of Commercial insurance a plus.
• Proven advanced experience with project management tools such as Clarity Jira Excel etc.
• Strong analytical skills including proficiency in data analysis tools and software.
• Ability to work collaboratively and to develop strong positive working relationships across matrixed organization.
• Proven ability to frame projects establish required governance and work cross-functionally to successfully deliver results.
• Excellent communication and interpersonal skills with the ability to collaborate effectively.
• Extreme attention to detail and ability to work independently and learn business and technology concepts.
• Strong organizational multitasking prioritization Excel and PowerPoint skills.

The pay range for the role is $175400 to $215600. The specific offer will depend on an applicants skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.