Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
WHAT YOU GET TO DO
- Provide excellent customer-centric service in line with company standards through inbound and outbound calls.
- Analyze incoming electronic and telephonic information and verification requests.
- Manage incoming supplement requests as well as pending requests.
- Direct calls and inquiries to appropriate area/function as applicable; liaise with other departments to handle requests and queries from customers effectively.
- Ability to use discression when processing sensitive personal information (PI); follow communication procedures guidelines and policies ensuring compliance with data privacy regulations and secure handling of confidential information.
- Provide timely and accurate information to incoming customer calls/electronic requests.
- Process supplements on a timely basis. Meeting departmental goals on production turn-time and quality while maintaining a volume of processing credit supplement request in a call center environment.
- Investigate all available sources of credit and financial information.
- Provide credit information and references for customers loan officers or other agencies as requested.
- Use existing procedures to solve straightforward problems without the consistent need to exercise discretion.
- Review and interpret credit reports and data contained within.
- Adhere strictly to training manual and procedures following all workflows and documents.
- Answer incoming phone calls within 3 rings.
- Adhere to and maintain compliance with all Federal and State regulations and policies and procedures.
- Maintain a deep understanding of products services and policies to ensure accurate and consistent communication to the customer.
Qualifications :
WHAT ABOUT YOU You have
- Experience in the financial services in the mortgage services industry is a must.
- Strong understanding of credit services and regulations preferred.
- Customer service experience in a professional environment.
- An understanding of some complicated issues like foreclosure bankruptcy and other implications on status with handling credit verifications.
- Excellent communication decision making persuasion and problem resolution skills.
- Experience working for a fast-paced goal oriented and team based structured environment.
- Proficiency in Microsoft Office applications.
- Billingual is a plus.
Additional Information :
WORKING AT ALTISOURCE ADVANTAGES
Prosperity
Competitive salary based on your experience and skills at $18.50-$20/hour
Good Health
Comprehensive insurance plans like Medical Personal Accident Benefit and Life Insurance
Happiness
Paid holidays (including the day after Thanksgiving) plus 19 days of paid time off for a total of 28 paid days off per year
Our Innovation Starts with YOU!
Altisources Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender age religion ethnicity sexual orientation identity physical ability neurodiversity socioeconomic background and experience fosters creativity challenges groupthink and makes our Company stronger. At Altisource anyone can prosper and have a positive impact on our path toward success irrespective of their background.
We are committed to fair and impartial hiring training and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer and our employment decisions are based on merit qualifications and business
Remote Work :
Yes
Employment Type :
Contract
Employment Type
Remote
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
