Program Manager
Program Manager
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Job Description
Are you ready to lead and innovate in the dynamic world of Chase Travel product portfolios
As a Program Manager within the Chase Travel product team you will play a crucial role in the strategic oversight and success of complex programs. You will align program goals with the overarching business strategy ensuring all initiatives contribute to the portfolios success. Your responsibilities include identifying and mitigating risks early acting as the primary contact for Product Owners and stakeholders and facilitating clear communication across workstreams. Coordination with other program managers and partners is essential to leverage synergies and promote success. You will oversee high-risk initiatives monitor progress and implement best practices to adapt to changing needs. Regular updates to leadership and stakeholders will maintain transparency and accountability.
Job Responsibilities:
- Owns one or more Product portfolios ensuring full accuracy management and alignment with Product Owner. Supports Product Owner with portfolio planning demand intake and business case development
- Leads and program manages overall program from initiation to closure ensuring alignment with Chase Travels strategic goals and priorities.
- Facilitate discovery sessions to explore options and gain alignment on the preferred solution.
- Outlines and maintains a comprehensive plan of delivery taking into account any dependency or alignment needs with other project/ programs.
- Identifies and ensures timely engagement of all required resources throughout the program lifecycle.
- Partners with product technology design content and data teams through Software Development Lifecycle (SDLC). Support the team in trouble-shooting problem-solving and identifying tradeoffs.
- Identify document and track program status risks and issues effecting delivery. Develop mitigation strategies and escalate issues as needed to ensure timely resolution.
- Ensures program adherence to firm wide guidelines in consultation with Legal Risk Control Compliance.
- Communicates program status issues and risks to stakeholders including executive leadership project teams and business partners.
- Validates and measures outcome and impact to ensure project delivers desired benefit to the organization (financial regulatory service delivery and/or efficiency gain).
Leads program level calls as well as Portfolio-level calls (e.g. PMO/Product Quad Alignment calls) and other meetings as required.
Required Qualifications Capabilities and Skills:
- 10 years in Project Management including 3 years in Program Management or equivalent experience.
- Ability to align program goals with organizational objectives and make decisions that support long-term success. Analyze data trends and metrics to make informed decisions.
- Ability to lead discovery sessions requirements use case workshops and solutioning sessions.
- Clear communicator who can efficiently present concise verbal and written summaries lead decision discussions and gain consensus from stakeholders.
- Experience in leading cross-functional teams fostering collaboration and motivating teams towards project goals
- Flexibility to navigate uncertainties and adjust plans as needed in dynamic environments.
- Effective communication with stakeholders at all levels managing expectations and resolving conflicts.
- Ability to manage and prioritize multiple channels of complex work and information bringing teams together for constructive collaboration.
- Oversee and manage one or more Chase Travel product portfolios of complex programs including multiple high-risk multi-thread initiatives.
- Manage the broader strategic perspective and overall success of the portfolio and program of work not just individual projects. Identify escalate and mitigate risks and blockers.
- Ensure full alignment and inter-dependency management of portfolios with other Chase Travel Program/Portfolio managers portfolios.
Preferred Qualifications capabilities and skills:
- PMP certification; Agile Certification
- Program Management experience with complex technology and product initiatives.
- Experience in the Travel business a plus
Required Experience:
Manager
Employment Type
Full-Time
