Field Service Engineer
Field Service Engineer
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Job Description
Overview
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Brukers high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular cellular and microscopic levels. In close cooperation with our customers Bruker is enabling innovation improved productivity and customer success in life science molecular research in applied and pharma applications in microscopy and nanoanalysis and in industrial applications as well as in cell biology preclinical imaging clinical phenomics and proteomics research and clinical microbiology.
Today worldwide more than11000 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions its broad base of installed systems and a strong reputation among its customers. Being one of the worlds leading analytical instrumentation companies Bruker is strongly committed to further fully meet its customers needs as well as to continue to develop state-of-the-art technologies and innovative solutions for todays analytical questions.
Responsibilities
- To perform installations maintenance and after sales support of the following products: X-Ray Fluorescence spectrometers Single Crystal and X-Ray Diffraction systems
- Demonstrate ability to analyze diagnose and repair complex equipment problems in a minimum amount of time.
- Ability to communicate effectively in a professional manner with both internal and external customers.
- Familiarity with the operation and use of standard electronic test equipment.
- Familiarity with the use of personal computers.
- Promote and maintain service contracts in assigned region
- Keep up to date on new products and product changes within his required sphere of activity to increase own capabilities and skills
- Conduct all field assignments according to service department procedures
- Perform other tasks as assigned by reporting manager
Qualifications
- B.E. (Instrumentation Electronics)
- 6-8 years previous service experience installing and repairing complex electronic systems Experience with XRD/XRFis aplus
- Strong technical skills involving analytical instrumentation
- Excellent customer focus with ability to reliably respond to inquiries communicate and interact with Scientists that possess a Ph.D. (or Masters Degree)
- Excellent verbal written MS office computer technical data communication and presentation skills with knowledge of TCP/IP protocols and ability to communicate complex technical issues in an easy to understand manner
- Excellent organizational skills with ability to work independently prioritize multi-task follow through and meet deadlines within an entrepreneurial and customer-focused work environment
- Ability and willingness to travel approximately 70-80% as required
- The position reports to the Regional Service Manager (West Region) who will agree expectations offer guidance as necessary and provide framework support. Accurate record keeping and timely submission of documentation is pre-requisite.
Employment Type
Full-Time
