Home Care Office Manager - Full-Time Day Shift

Warm Hearth Village

Posted on : 04-07-2025

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1 Vacancy

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Job Location

Blacksburg, VA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 04-07-2025

Job Description

Warm Hearth Village

A Nonprofit Community

Our Mission: Fostering a person-centered approach to agingin an inclusive environment that redefines retirement.

Our Vision: To nurture a transformative culture where peoplelive and work in community knowing their contributions are essential to oursuccess.

Our Values: Innovation Community Collaboration Passion Inclusivenessand Ethics.

Home Care Office Manager Job Description

Position Summary:
The Home Care Office Manager oversees daily administrative operations for thehome care division ensuring efficient scheduling compliance with regulatorystandards excellent client service and seamless coordination betweencaregivers clients and leadership. This role is critical in maintainingoperational excellence staff satisfaction and quality care delivery.

Key Responsibilities:

Office & Administrative Management

Oversee all day-to-day office functions ensuring operational efficiency and adherence to company policies.
Maintain organized client files medical records and documentation in compliance with HIPAA and state regulations.
Manage phone systems office supplies and technology resources for smooth operations.

Staff Coordination & Scheduling

Develop and manage caregiver schedules to ensure appropriate coverage based on client needs and service agreements.
Address last-minute call-offs coverage gaps and ensure continuity of care.
Coordinate onboarding training schedules and time-off requests for field staff.

Client Relations & Service Delivery

Serve as primary office contact for client inquiries concerns and service adjustments.
Conduct client satisfaction checks and collaborate with leadership to address concerns or service changes.
Ensure timely initiation of services for new clients and smooth coordination of ongoing care.

Compliance & Quality Assurance

Support compliance with state home care regulations licensure requirements and organizational policies.
Assist with audits incident reporting and corrective action plans as needed.
Maintain accurate records for caregiver credentials background checks and training certifications.

Payroll & Billing Support

Review and approve caregiver timesheets for payroll accuracy.
Assist with client billing processes verifying hours and service logs as needed.
Track mileage reimbursements and approved expenses.

Leadership Support

Provide administrative support to the Administrator.
Assist with recruitment efforts by scheduling interviews and processing new hire paperwork.
Participate in strategic planning operational meetings and growth initiatives.

Qualifications:

Previous experience in home care healthcare administration or office management required.
Strong knowledge of scheduling practices in a home care or healthcare setting.
Familiarity with state home care regulations preferred.
Proficiency with scheduling software Microsoft Office Suite and electronic record systems.
Excellent organizational problem-solving and multitasking skills.
Strong interpersonal skills with ability to communicate effectively with staff clients and families.
Ability to remain calm under pressure and handle urgent situations with professionalism.

Preferred Experience:

2 years in a supervisory or management role within home care home health or senior services.
Experience with payroll systems billing processes and regulatory compliance in a healthcare setting.

Position Details:

Reports To Administrator
Schedule: Full-time Monday Friday with on-call availability as needed for urgent staffing or client issues.
Location: whah office

Hiring Manager:Josh Toney-Administrator-

Required Experience:

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

Warm Hearth Village

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Home Care Office Manager - Full-Time Day Shift

Warm Hearth Village

Job Description

Employment Type

Company Industry

Key Skills

About Company

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