Customer Quality Support Representative (Experienced, Senior)
Customer Quality Support Representative (Experienced, Senior)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 68000 - 92000
1 Vacancy
Job Description
Company:
The Boeing CompanyBoeing Commercial Airplanes is seeking Customer Quality Support (CQS) Representative to join our team in North Charleston South Carolina.
As a Customer Quality Support Representative you will serve as the quality customer interface and assist the customer throughout production and delivery on complex accounts tasks and projects. You will use your knowledge of the business to develop a coordinated response to customers business partners suppliers and regulators for review and approval by senior management as well as present responses directly in some cases.
You will provide product manufacturing and delivery status as well as facilitate and lead resolution of customer concerns. You will be required to complete administrative tasks that support customer requirements as well as engage and lead stakeholders to ensure a positive customer experience.
Position Responsibilities:
Participate with stakeholders to develop potential preventive or corrective actions and implementation as well as participate in identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency.
Perform customer reviews as well as coordinate dispositions for nonconforming materials parts and equipment with customers.
Develop solutions to a variety of complex problems; uses resourcefulness to create appropriate solutions using established organization policies practices and procedures as guidelines.
Serve as the quality customer interface and assist the customer throughout production and delivery.
Provide product manufacturing and delivery status. Facilitate resolution of customer concerns.
Complete administrative tasks that support customer requirements.
Engage and partner with applicable stakeholders to ensure a positive customer experience.
Participate in identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency.
Provide customer orientations around safety production delivery processes and the Quality Management System.
Coordinate and communicate applicable production records with the customer.
Basic Qualifications (Required Skills/Experience):
3 years experience in Quality Management Systems
3 years experience with Customer Support
5 years experience with aircraft production and maintenance
Experience building relationships with customers program offices subcontractors and product organizations.
Experience in outlining requirements with customers.
Experience developing project plans for completion of work scope between multiple customers and resources.
Familiarity with MDAT Velocity COGNOS CMES
Microsoft Excel PowerPoint and Word proficiency
Preferred Qualifications (Desired Skills/Experience):
Foreign language skills (Mandarin specifically) highly desired
Proficient public speaking & presentation skills including senior leadership & executive audiences
Experience working with airline operators
Relocation:
This position offers relocation based on candidate eligibility.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.
Total Rewards:
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.
Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications as well as market and business considerations.
Summary pay range (experienced level C): $68000 - $92000
Summary pay range (senior level D): $85000 - $115000
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
This position offers relocation based on candidate eligibility.Export Control Requirement:
This is not an Export Control position.Safety Sensitive:
This is not a Safety Sensitive Position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
Right to Work Statement
Required Experience:
Senior IC
Employment Type
Full-Time
