Help Desk Specialist
Help Desk Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are committed to attracting and retaining the best and brightest talent who desire to work with industry leading technology to stay on top of their provide an excellent benefit package which includesmedical dental vision paid time off401(k)paid professionaldevelopment reimbursementand more!
We are seeking a Help Desk Specialist for an onsite opportunity in Washington DC to do the following tasks:
Key Responsibilities include:
- Serve as the first point of contact for end-users seeking technical assistance via phone email or in person.
- Diagnose and troubleshoot hardware software networking and system issues.
- Manage and prioritize service tickets using DOCs ticketing system ensuring timely resolution.
- Document track and monitor reported issues and service requests through to resolution.
- Install configure and maintain desktop and laptop hardware printers telephones and related peripherals.
- Support SCIF and collateral space operations including access control visitor management and monitoring security protocols.
- Provide scheduled support coverage during operating hours (Monday-Friday 7:00 am - 5:00 pm).
- Coordinate video teleconference (VTC) setups and manage classified hoteling spaces.
- Ensure all users accessing classified networks have appropriate clearances authorization and need-to-know.
- Assist with COMSEC material handling destruction documentation and semi-annual inventories.
- Participate in root cause analysis for recurring issues and recommend system or process improvements.
- Maintain detailed technical documentation and standard operating procedures.
- Support asset inventory tracking equipment refreshes and deployment of new systems.
Requirements:
- Minimum of three (3) years of related experience or AS/AA degree (or equivalent) AND minimum of one (1) year of experience.
- Strong understanding of hardware/software troubleshooting methodologies.
- Familiarity with Active Directory Microsoft Windows Microsoft Office Suite and ticket management systems.
- Ability to provide excellent customer service and resolve technical issues efficiently.
- Must have an active Top Secret / SCI clearance.
Preferred Skills and Experience:
- Experience supporting Department of Commerce (DOC) or federal agency IT operations.
- Familiarity with ITIL-based incidents problems and change management processes.
- Experience with Cisco networking equipment VPNs and encryption devices.
- Must possess one of the following DoD level I Security professional certifications or higher COMPTIA Security with CE and/or CompTIA A.
Required Experience:
Unclear Seniority
Employment Type
Full Time
