Surgery Scheduler 2
Surgery Scheduler 2
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Job Description
Current Employees:
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The University of Miami/UHealth Department of Otolaryngology is curently seeking a full time Surgery Scheduler 2 to work in Miami FL. The Surgery Scheduler 2 (H) acts as liaison between patients professional staff and physicians by scheduling and coordinating all necessary functions for surgical and diagnostic procedures. Further the Surgery Scheduler 2 (H) acts as source of knowledge for scheduling staff and oversees their functions to ensure accurately and timely scheduling practices.
CORE JOB FUNCTIONS
Obtains pre-authorizations for procedures as required by insurance companies.
Oversees produces and distributes all surgical and procedural schedules to physicians and departments.
Collaborates with patients families staff and providers within the office and the greater community to schedule surgeries pre-op physicals and testing.
Coordinates with hospitals and vendors for special cases or circumstances.
Identifies ways to streamline surgical scheduling process and provides suggestions to managing staff.
Ensures that electronic systems and scheduling tools are up-to-date and operating smoothly and immediately contacts appropriate personnel to resolve any issues.
Ensures documentation is complete to support accurate billing of surgical procedures.
Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High School diploma or equivalent
Experience:
Minimum 3 years of relevant experience
Knowledge Skills and Attitudes:
Ability to communicate effectively in both oral and written form.
Skill in completing assignments accurately and with attention to detail.
Ability to process and handle confidential information with discretion.
Ability to work independently and/or in a collaborative environment.
Proficiency in computer software (i.e. Microsoft Office).
DEPARTMENT ADDENDUM
Department Specific Functions
Employee productivity - Demonstrates the ability to strategically manage multiple competing deadlines and requests through effective prioritization and multitasking.
Work queue Efficiently manages and updates cases received through the in-basket work queue ensuring timely completion and follow-up.
Auth/Cert - Accurately documents all insurance-related communications in the Authorization/Certification system to keep the hospital informed of case progress.
Insurance Verification & Authorizations Verifies insurance coverage submits authorization requests and obtains approvals within the required 14-day timeframe prior to scheduled procedures.
Pre-Op and Post-Op Appointments Responsible for scheduling and coordinating all pre-operative and post-operative appointments for each surgical case including medical clearances and other steps based on the patients medical condition.
OR Utilization - Ensures optimal use of designated operating rooms assigned to the surgical team. Responsible for releasing unused OR time within specified deadlines to prevent scheduling penalties.
Billing - Verifies that CPT codes used during surgery match the codes approved after the procedure. This must be completed by the next business day to support accurate billing.
Phone Etiquette Responds to and initiates patient phone calls in a timely and professional manner. All voicemails should be returned within 2448 hours.
Teamwork / Communication / Documentation - Maintains open communication with peers and physicians to ensure proper OR utilization and equitable room distribution. Accurately documents all patient interactions in the Telephone Encounter. Responsible for preparing documents managing provider calendars and sending confirmation and return-to-work letters.
Cross Training Participates in cross-training to ensure adequate coverage and workflow continuity across the surgical scheduling team.
Knowledge Skills and Attitudes:
General knowledge of office procedures and operations
General knowledge of insurance verification and retrieval of authorizations
Ability to communicate effectively in both oral and written form
Ability to maintain effective interpersonal relationships
Ability to process and handle confidential information with discretion
Skill in completing assignments accurately and with attention to detail
Proficiency in computer software (i.e. Microsoft Office)
#ED-LI1
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H5Employment Type
Full-Time
