drjobs System Engineer III, EUC

System Engineer III, EUC

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1 Vacancy
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Job Location drjobs

Irving, TX - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

As a key team member of the User Experience team the Field Services Support Engineer will assist clients by providing outstanding customer service for all End User Services solve IT challenges one problem at a time as well as collaborate with all departments to ensure timely communication and resolution. The Field Services Support Engineer will be located in our Irving offices and will frequently need to drive to our remote locations to service site specific requirements.

Job Description

Key Accountabilities

Primary daily responsibilities include: managing technical support incidents and provide functional support and assistance to a local and remote user base following specific processes and guidelines to ensure that tasks are completed consistently and efficiently.
Receive and respond to user inquiries requests and escalations via telephone email instant message and case tracking system professionally with speed accuracy and proficiency
Drive to remote location to support the site by installing servers networking equipment and fulfill site specific technology needs
Participate in a weekly Genius Bar / Depot Support team that provides local and remote breakfix solutions to the Enterprise
Document activities and resolutions in ITSM solution
Monitor ticketing system and email for notification and internal assistance requests
Troubleshoot and resolve problems to satisfy requests
Complete any necessary research and on the job training to resolve incidents in a timely and efficient manner
Education Experience & Skill Requirements
Experienced gained through degree programs and/or certifications in Information Systems or equivalent experience
1 - 3 years of hardware or software support experience in a large enterprise desired
Knowledge of PC/MAC hardware software networking Active Directory system administration tasks and mobile devices
Basic to Intermediate knowledge or a scripting language like Powershell.
Knowledge of Microsoft Windows 10 Office 2016 mobile devices imaging tools software distribution tools (SCCM)
Intermediate knowledge of Microsoft Windows 10 to Server 2012 R2
Experience working with IP networking and networking protocols
Experience supporting end user workstations
Strong Analytical troubleshooting and problem solving skills

Key Metrics

Participate in regular quarterly training courses
Follow up on open tickets to ensure proper response and satisfactory resolution keep detail oriented documents regarding problems and solutions and keep the customer updated of the status and resolution times
Support maintenance of servers and other devices when requested
Log all incoming requests in the incident tracking system and document all actions to include all follow up conversations troubleshooting steps and resolution
Improve knowledge of and ability to operate all technical support tools and technologies
Provide end user training in small group sessions as well as perform new employee mentoring
Participate and/or Lead in supporting IT requirements for events such as large conference/departmental meetings or company town halls
Contribute technical solutions to the IT Knowledge Base
Participate in projects and initiatives as directed by leadership

Job Family

Information Technology

Company

Vistra Corporate Services Company

Locations

Irving Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!

If you currently work for Vistra or its subsidiaries please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation please email usmake a request.

Employment Type

Full-Time

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