Information Technology Specialist 1
Information Technology Specialist 1
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Job Description
The Ohio Attorney Generals Office is currently seeking an experienced Information Technology Specialist 1 for a position available in the Information Technology Services (ITS) Section. This position will report in person daily to the London OH office.
The Information Technology Specialist 1 position requires basic working knowledge of computers and electronics in order to provide routine Tier 2 support. This position will serve in a concierge capacity and work collaboratively with regional offices. The successful candidate will perform basic workstation troubleshooting and maintenance by collection of information in order to respond and/or resolve routine Tier 2 problems which also include but are not limited to:
-Provide telephone support as a member of the ITS Client Services Call Center team
-Install and perform minor repairs to hardware software or peripheral equipment following design or installation specifications.
-Provides basic diagnosis analysis and resolution of issues for customer(s).
-Provides basic routine Tier I and Tier 2 level customer support.
-Acts as liaison between users and Information Technology Services.
-Provides users with basic training in proper use of hardware or software.
-Independently images and/or reimages equipment in preparation of deployment.
-Stays current regarding new technologies standards and techniques.
-Receives orientation related to mentorship and applies as necessary (e.g. definition purpose strategies and evaluation techniques).
The Ohio Attorney Generals Office has played a vital role in shaping Ohios past and present and the work it does today helps chart the states future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime assist the criminal justice community provide legal counsel for state offices and agencies and enforce certain state laws. In these and other capacities staff members interact with tens of thousands of Ohioans each year.
Education: Technical institute degree/certificate in Computer Science or Information Systems or equivalent work experience. AND Experience: Minimum 3 months combined work experience in any combination of the following: computers and/or electronics and/or telecommunications performing routine analysis programming installation maintenance and/or systems support solving problems with pre-determined methods on basic hardware or software including experience providing customer support.
-Or equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills: Information Technology Attention to Detail Critical Thinking Customer Focus
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
The Attorney Generals Office is a dynamic organization that offers career opportunities across many different disciplines to people from all backgrounds and do not discriminate in any way. All people are equal under the law and it is so at the AGO. This is a workplace where talent gains you entry and performance determines your career path. Staff can join and lead employee resource groups and participate in online or in-person events to learn about the experiences of others.
Employees of the Attorney Generals Office must have been in their current positions for at least 12 months in order to be eligible for consideration.
The Attorney Generals Office may fill additional similar positions as a result of this posting.
The Ohio Attorney Generals Office is an Equal Opportunity Employer.
AGO#:
Background Check Info:
Selected candidate(s) will be subject to the following background checks:
Criminal history
Driving record
Taxes
Drug Test
In addition an Internet search may be conducted of publicly available and job-related information through social media
(Facebook LinkedIn Twitter etc.) or through the use of search engines (Google Bing etc.).
Required Experience:
Unclear Seniority
Employment Type
Full-Time
