Ticket Writer (Part Time)

Why Ballys

Ballys Corporation is a global casino-entertainment company with a growing omni-channel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a first-in-class sports betting platform and Bally Casino a growing iCasino platform.

With 10600 employees the Companys casino operations include approximately 15300 slot machines 580 table games and 3800 hotel rooms. Ballys also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (Queen) the above portfolio is expected to be supplemented with four additional casinos across three states one of which will be an additional state that expands Ballys jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees and operations that currently include approximately 2400 slot machines 50 table games and 150 hotel rooms to the Ballys portfolio. Ballys will also become the successor of Queens significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role: Ticket Writer (Part Time)

Responsibilities:

• Handle selling and/or cashing tickets in accordance with departmental policy and ensure compliance with Delaware Harness Racing Commission regulations and Delaware Lottery regulations.
• Make payment on winning tickets in an accurate and timely manner; verifying tickets and payoffs.
• Ensure that all guests and fellow employees are treated with the utmost courtesy and respect.
• Project a professional and friendly demeanor and remain attentive to all guests needs during assigned shifts.
• Ensure that Race & Sports operations personnel are informed of all guests requests for service.
• Maintain and balance an assigned cash drawer.
• Close cash drawer in accordance with departmental policy.
• Ensure that all transactions are executed in an accurate and expedient manner.
• Promote the use of Capital Club cards and act as an ambassador of Ballys Dover.
• Ensure that Race & Sports operations personnel are notified of any suspicious activity.
• Notify Race & Sports operations personnel of the need for supplies.
• Stock seller stations with supplies and keep all areas neat and clean.
• Assist in stocking information stations and notifying Race & Sports operations personnel of the need to replenish programs tip sheets odds sheets sports information sheets etc.
• Work additional hours on short notice as requested by Race & Sports operations personnel should staffing situations arise.
• Provide exceptional customer service
• Work safely following all established safety rules and regulations
• Communicate effectively with co-workers supervisors and guests
• Follow all relevant policies and procedures

ADDITIONAL FUNCTIONS:

• Perform other duties as assigned.

Qualifications:

• Must possess high school diploma GED or equivalent work experience required
• Prior cash handling experience preferred
• Must attend departmental training on specific Race & Sports Book terminals and Horse Racing terminals and pass a proficiency test on both
• Must possess good communication skills and listening abilities
• Must perform calmly quickly and accurately in a high-stress time-sensitive environment
• Must present an overall professional appearance and report to work in appropriate attire
• Must be able to successfully pass a background check
• Must be able to obtain regulatory credentials from the Delaware Harness Racing Commission and the Delaware Lottery
• Must be available to work nights weekends and holidays as needed
• Must be able to report to work on time as scheduled
• Must be able to speak read and write English

Whats in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical dental and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Starting Hourly Rate: $15.50/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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