IT Systems Engineer

The Information Technology Operations Center (ITOC) is a 24x7x365 operational team with rotating on-call responsibilities. ITOC provides proactive monitoring for a subset of Mayo Clinics critical applications. Using a variety of monitoring tools and views ITOC is able to observe abnormal application and network performance and engage appropriate support teams to look into the issue before causing impairments or outages for users. Additionally ITOC provides major incident remediation support through two roles Response Lead and Response Engineer. The Response Lead facilitates communications between the Command Center Commander Service Desk Situation Manager Incident Management support staff ITOC Response Engineer and end users. The Response Engineer initiates and coordinates the ITOC technical phone bridge and is responsible for recording all remediation action in the ServiceNow incident alert record. The successful Systems Engineer candidate must have a broad high level technical understanding of IT infrastructure components excellent communication skills ability to multi-task and possess active listening skills. Experience with system monitoring is preferred.

Under general supervision and guidance the IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites. Actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. Interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Expected to contribute to the design development implementation and maintenance of custom system software and/or the installation and maintenance of purchased systems software plus the configuration and support of hardware systems across Mayo Clinic Produce and maintain documentation such as systems requirements designs resource inventories and plans as requested by the work unit leadership. Work will be reviewed for quality timeliness and adequacy at predetermined milestones. Develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously.

A Bachelors degree and training/experience in IT technology; OR an Associate degree plus 3 years of demonstrated technical experience. A high school diploma and 5 years of demonstrated IT technical experience at a large complex organization like Mayo may be considered in lieu of the degree. Experience working in healthcare technology. Bachelors degree in computer science information systems engineering or related field; Masters degree in a relevant technical discipline helpful. MCSE CCNA or other IT related certifications.

Qualified candidates should have knowledge of system design principles software development methodologies project management methodologies and some computer programming and/or system support experience. Exposure to managing both custom developed and vendor-supplied applications helpful. Advanced knowledge of multiple operating systems including configuration internals and maintenance processes. A working knowledge of the following is preferred: Client/Server application architecture Clustering VB and scripting tools; MS SQL Server Oracle My SQL DB2 or Sybase; Web Architecture including HTML JavaScript Active Server Pages (ASP) PHP; Network topologies and protocols e.g. IEEE 802.3 802.11a/b/g 802.1x TCP/IP; SAN NAS virtualized storage environments. Proficient verbal and written communication skills using English. Experience in system hardware design ordering configuration testing and implementation of large projects.

Authorization to work and remain in the United States without necessity for Mayo Clinic sponsorships now or in the future (for example be a U.S. Citizen national or permanent resident refugee or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.