Telecommunications/Network Technician IV
Telecommunications/Network Technician IV
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Job Description
Summary Statement
Essential Functions
Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive incumbents can complete job duties of similar kind not specifically listed here.
TELECOMMUNICATIONS/NETWORK TECHNICIAN:
- Configures installs tests troubleshoots repairs and monitors operation of LAN hardware/software including desktop computers data/voice/video communication systems including peripheral devices wiring and cabling to ensure connectivity and functionality.
- Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.
- Provides customer service through central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and database of user problems and resolution.
- Performs routine network systems administration to include but not limited to: addition/deletion of users and hardware/software defining access rights implementing and ensuring compliance with security procedures and policies purchasing hardware/software through state contracts planning and implementing desktop computer migration and maintaining inventory control systems. Advises and trains users on the operation and capabilities of hardware and application software.
- Plans schedules installs and tests software updates and hardware upgrades; conducts needs analysis of equipment software network security budget disaster recovery concerns training and equipment resources to plan and recommend network changes in ways that meet program network expansion with agency technical staff consultants contractual vendors or Department of Technology and Information (DTI).
- Plans designs and implements new/upgraded data networks to include determination of telecommunications needed such as: types of transmission lines required speed of or reviews measurements to determine needed bandwidth location and number of circuits (SMDS) and hardware business application needs. Determines and plans: route of multiple protocols traffic schedules deployment of upgrades and new installations etc. Supervises the installation/maintenance of switch rooms networks interface and multiplexing equipment port connections transmission lines and other telecommunications equipment.
- Projects future business needs and develops strategic business plan for expansion and installation of data network and telecommunications infrastructure using state of the art leading edge multi-technology disciplines. Make recommendations for short and long term telecommunications capacity configuration and other planning to meet agency business needs.
- Researches and investigates emerging and leading edge technologies; assesses applicability to business demands and problems and works with the State Office of Telecommunications Management for major network and defines agency network design requirements including security cost/benefit operational parameters integration with existing systems and resource utilization. Assesses network impact load balances and performs other tuning work to ensure efficient and effective utilization of network resources.
- Plans and implements redundancy. Plans and provides migration methodology to future or next generation network technologies in ways that meet business needs.
- Develop tactical and strategic planning strategies for data networks to ensure network capacity meets current and future requirements. Uses appropriate tools such as network application programs that produce traffic utilization reports.
- Investigates analyzes designs recommends and implements upgrades using an evaluation of the feasibility compatibility performance and cost effectiveness of potential system configurations and vendors.
- Develops the network infrastructure plan. Assesses current network to determine hardware and software requirements designs routine technical specifications for procurement of new equipment develops cost estimates for construction and renovation projects. Evaluates potential designs for feasibility and cost effectiveness; presents project plans and recommendations to management as required to ensure business needs are met.
- Oversees and coordinates the work of technical staff in the absence of technical supervision or on a project basis or as assigned by management.
Job Requirements
JOB REQUIREMENTS for Telecommunications/Network Technician IV
Applicants must have education training and/or experience demonstrating competence in each of the following areas:
- At least three years experience administering computer data networks including troubleshooting diagnosing and resolving computer data networks problems.
- At least three years experience installing testing and configuring computer data networks including the associated wiring and network dependent devices and infrastructure components.
- Six months experience in computer data network design or redesign
- Knowledge of information technology project management which includes planning scheduling staffing coordinating controlling monitoring evaluating and reporting on status of IT projects.
Conditions of Hire
Benefits
To learn more about the comprehensive benefit package please visit our website at Process
The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.
Once you have submitted your application on-line all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling or by visiting . You may also call or email for additional applicant services support.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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