Introduction
TYPICAL DUTIES
Provides specialized technical assistance to system users for desktop computer systems equipment including hardware software and peripheral equipment.
Sets up desktop systems; installs tests and configures computer hardware software programs and applications; troubleshoots equipment to ensure functional operation.
Serves as first level response to routine user enquiries and requests for assistance on desktop and computer related problems; determines severity of problem and resolves or refers to higher-level information systems staff; provides information on system and application functions; communicates user access rights.
Performs minor repair on computer systems and peripheral equipment including printers modems scanners and related devices; coordinates major equipment repairs; locates vendors and ships parts as needed; arranges for vendor to perform on-site repairs.
Participates in planning evaluating selecting implementing and installing new computer hardware and software; installs cabling and wiring for systems and peripheral equipment.
Maintains equipment inventories/libraries and updates as required; maintains accurate records and logs of all services performed.
Learns to develop and write technical documentation on systems and procedures and training materials for end users.
Learns to perform technical network administration and maintenance duties.
MINIMUM QUALIFICATIONS
Note: Incumbents who at the time that Classification Study #01-22 is adopted by the Board of Supervisors occupy full-time Civil Service positions reclassified to this class by the study shall be deemed to meet the requirements listed below.
EITHER PATTERN I
Experience: One year as a Department Information Systems Technician II in San Joaquin County.
OR PATTERN II
Education: Completion of at least 60 semester (or 90 quarter) units from an accredited college or university including 24 units in computer science.
Experience: One year of experience that included substantial responsibility for operating installing configuring testing troubleshooting and repairing desktop computer hardware software peripheral equipment and/or network systems.
Substitution #1: Possession of an approved information systems technology certificate or completion of an approved information systems training course may substitute for all or part of the above-required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department.
Substitution #2: Additional qualifying experience may be substituted for the above-required education on a year-for-year basis.
AND
Special Requirement: Applicants for positions in this class may be required to demonstrate proficiency in operating installing configuring testing troubleshooting and/or repairing desktop computer hardware software peripheral equipment and/or network systems as part of the testing or selection process.
KNOWLEDGE
Operations services and activities of a comprehensive information systems program; basic methods and techniques used in troubleshooting various computer problems; personal computer hardware and software components; principles and practices of customer service; operational characteristics of various computer software packages; operational characteristics of communication equipment and devices; principles and practices of record keeping; modern office procedures methods and equipment.
ABILITY
Respond to and identify routine user computer related problems; install and configure desktop computer systems and peripheral equipment; perform basic troubleshooting on desktop systems and applications; communicate technical information to a wide variety of users; perform minor repairs on computer equipment; assist in planning and evaluating new systems and equipment; install cabling and wiring; learn basic principles and practices of technical network administration and maintenance; learn operational characteristics of network systems; learn methods and techniques of developing technical documentation and training materials; communicate clearly and concisely both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.
PHYSICAL/MENTAL REQUIREMENTS
Mobility-Frequent use of data entry devices; frequent sitting standing or walking for long periods; occasional pushing/pulling bending squatting and crawling; driving; Lifting-Frequently 5-30 pounds; occasionally 70 pounds or less; Vision-Constant use of good overall vision; frequent reading/close-up work; occasional color depth and peripheral vision; Dexterity-Frequent repetitive motion; frequent writing; frequent grasping holding and reaching; Hearing/Talking-Frequent talking/hearing in person and on the telephone; Emotional/Psychological-Frequent decision making and concentration; frequent public contact; occasional working alone working nights and traveling; Environmental-Frequent exposure to noise.
San Joaquin County complies with the Americans with Disabilities Act and upon request will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.
Equal Opportunity Employer
San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age ancestry color creed marital status medical condition national origin physical or mental disability political affiliation or belief pregnancy race religion sex or sexual orientation. For more information go to Equal Employment Opportunity Division ().
Accommodations for those covered by the Americans with Disabilities Act (ADA):
San Joaquin County complies with the Americans with Disabilities Act and upon request will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.
BENEFITS
Part-Time Employee Benefits: Part-time employees who meet the appropriate eligibility criteria may receive health insurance benefits and step increases.
Selection Procedures
Applicants for part-time and temporary recruitments who meet the minimum qualifications are either referred to the hiring department for further selection or they may be required to take a written examination. If a written examination is given the top candidates may be referred to the hiring department for further selection.
Testing Accommodation: Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at prior to the examination date.
Physical Exam: Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities.
Pre-employment Drug Screening Exam: Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen.
Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship (parent child grandparent grandchild or sibling) either by blood or marriage may not be appointed promoted transferred into or within the department when:
Department Heads may establish additional limitations on the hiring of relatives by departmental rule.
Proof of Eligibility: If you are offered a job you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S.
HOW TO APPLY