Complaint Investigator
Complaint Investigator
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Job Description
Department of Education
The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents.
Complaint Investigator
Address: Exceptional Student Services/Dispute ResolutionUnit
Phoenix AZ 85007
Salary: $66000 - $71500
Grade: 21
Closing Date: 07/06/25
The Individuals with Disabilities Education Act (IDEA) requires that the state education agency (SEA) have a state complaint system in place as part of the SEAs federally mandated general supervision requirement. The IDEA requires that a written report of the comprehensive investigation of alleged procedural violations of IDEA be completed and any corrective action that results from the investigation be issued within 60 calendar days of the determination of sufficiency.
The complaint investigator is vital in ensuring that a comprehensive investigation is conducted and a written report is issued within the federally mandated 60-day timeline.
The complaint investigator conducts interviews (in person and/or by telephone) gathers and analyzes relevant factual documentation determines compliance with federal and state special education requirements prepares letters of findings and develops comprehensive corrective action plans.
Occasional in-state and rare out-of-state travel is required for this position.
The Arizona Department of Education currently utilizes a hybrid work environment with up to two days of remote work (contingent upon business needs). Candidates should apply with an ability and willingness to work in-office up to five days per week as business needs necessitate.
Investigate formal state administrative complaints filed against public education agencies (PEAs) by parents professionals groups and other community members throughout the state alleging noncompliance with federal and/or state special education requirements.
As part of the investigation of formal state administrative complaints draft letters of finding outlining the facts relevant federal and state law and findings of compliance or noncompliance. Develop comprehensive corrective action plan if noncompliance is determined.
Answer questions from public and PEAs parents and the general public concerning federal and state special education requirements.
Read newsletters journals books regulations attorney general opinions and laws relating to special education.
Participate in regional conference calls in order to keep up-to-date on professional information and issues.
Attend staff meetings as necessary.
Participate in various department task teams special projects and in-service training as necessary to carry out the job.
Other duties as assigned related to the position.
Knowledge in:
Current federal and state laws governing educational service delivery for students with disabilities
Methods and procedures in the area of special education
PEAs responsibilities to provide educational services to students with disabilities
Current case law concerning individuals with disabilities
Administrative structures and services provided by PEAs and state agencies working with individuals with disabilities
A bachelors degree in special education or equivalent experience to substitute for the degree is required
Skills in:
Write communicate and interview effectively
Consult and advise professional educators parents and other members of the community
Clarify and prioritize issues of concern relating to special education
Make public presentations
Conduct effective research
Conduct complaint investigations
Intermediate to advanced skills in using Microsoft Outlook Word and Excel
Ability to:
Analyze situations and take effective action
Act cooperatively with school officials (superintendents directors of special education principals school psychologists etc.) as well as parents and civic organizations
Preference will be given to those applicants with:
Successful completion of a prescribed educational course of study in special education from an accredited university or college
Prior experience in programs designed to deliver services and/or special education to students with disabilities
Independent reading for expanding and enhancing job skill level
Participation and interaction in professional workshops seminars conferences and training sessions
Specific and/or specialized work experience in regular and special education admin
Offers are contingent upon successful completion of all background and reference checks required documents and if applicable a post-offer medical/physical evaluation.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical dental life and short-term disability insurance plans
Top-ranked retirement and long-term disability plans
Ten paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Deferred compensation plan
Wellness plans
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment subject to waiting period. On or shortly after your first day of employment you will be provided with enrollment instructions and effective date.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling or emailing Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
Employment Type
Full-Time
