Employee Service Rep
Employee Service Rep
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Job Description
Posting End Date:
July 04 2025Employee Type:
Temporary (Fixed Term)-Full timeUnion/Non:
This is a non-union positionAre you an aspiring HR professional If you have a positive demeanour with a high level of professionalism we have an opportunity for you!
As an HR Employee Services Representative the main responsibility in this role is to provide outstanding customer service to employees in a fast-paced high-pressure service centre environment. Specific accountabilities include answering inquiries researching and resolving payroll benefit pension and workforce information issues through the case management system. If this role sounds exciting and you want to join a top performing team apply now! #joinourteam
Note: This is a temporary full-time role for 12-months with the possibility for extension.
What You Will Do
Proficiently answer inquiries from employees; investigate problem-solve and resolve within SLAs.
Investigate and resolve sophisticated issues (e.g. missing time leave issues vacation balance discrepancies).
Examine individual pay pensions and benefits plans & explain any discrepancies.
Point of escalation for managers and directors displeased with policies or procedures.
Be willing to tackle new challenges while developing strong communication links with respective partners to improve service.
Build and maintain positive relationships within the team and with internal key partners.
Troubleshoot and resolve Performance Management Learning Management System Recruiting and Health Services inquiries.
Document and revise procedures that improve service delivery with the approval of the MyHR Services Lead.
Make evidence-based policy improvement suggestions based on employee feedback.
Who You Are
2 years experience or more in an HR support role preferred with College diploma in an HR-related field required (relevant bachelors degree preferred).
Proven customer service skills and diplomacy required including appropriate telephone and email etiquette.
Proficiency in written and spoken English required (bilingual French/English candidates will be given preference).
Related HR designation preferred (benefits or pension related or CPHR).
Experience working with Workday & Neocase preferred.
Ability to work optimally within a diverse community.
Proficiency to respond to routine customer service calls emails or live chats initiated through our HR chatbot Mya.
Work Conditions:
Office environment
Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridges FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid
At Enbridge we are dedicated to our core value of are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals without regard to age race color national or ethnic origin religion sex sexual orientation gender identity or expression marital status family status veteran status Indigenous status disability or any other reason protected by federal state or local with disabilities can request accessible formats communication supports or other accessibility assistance by contacting .
Information For Applicants:
Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening including a criminal records check.
Employment Type
Full-Time
