Night Auditor (Front Office)
Night Auditor (Front Office)
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Salary Not Disclosed
1 Vacancy
Job Description
About the Company
Marriott Internationalsportfolio of brands includes JW Marriott alongside 33 other Marriott International is the worlds leading global hospitality company with more brands more hotels and more opportunities for associates to grow and succeed. At Marriott you can Be You and thats what makes us a certified Great Place To Work!
JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.
About the role
JW Marriott is currently looking for a Night Auditor with 5 days a week availability. JW Marriott Gold Coast Resort & Spa hotel is seeking a detail-oriented and service-driven Night Auditor to oversee overnight operations and ensure a seamless guest this key role you will balance front office responsibilities with nightly financial reconciliation ensuring all transactions are accurate and reports are complete before the next business day. Youll be the primary point of contact for guests overnight providing warm discreet and professional service in line with luxury role requires employees to work shifts between 11:00 pm - 07:30 am.
Critical responsibilities:
- Complete end-of-day activities including posting charges to accounts running night audit backup and roll the date.
- Process all payment types such as room charges cash checks debit or credit.
- Process adjustment vouchers paid-outs correction vouchers and miscellaneous charges.
- Print contingency lists to have a record of all guests in case of emergency.
- Sell a room/accommodation to guests without reservations based on availability.
- Operate telephone switchboard station process requests for wake up calls and advise guest of any messages.
- Complete the Room Rate Variance Report
- Process all guest check-ins and assign room.
- Activate or reissue room keys using electronic key machine.
- Count bank at beginning and end of shift and secure bank.
- Balance and drop receipts according to accounting specifications.
- Clean and maintain public areas to include guest laundry lobby and public bathrooms to the standards set by Marriott.
Successful Candidates will have:
- Excellent customer relations problem solving and complaint handling skills.
- The ability to multi-task and manage time efficiently.
- Working knowledge of Opera and an understanding of point of sales systems such as Micros
- Previous experience in a hotel front office department desired
- Flexibility to work evening shifts including weekends and holidays and 5 days availability.
- Confidence ability to work autonomously;
- Dependable self-motivated and calm under pressure with a sharp eye for detail and a commitment to excellence
The Benefits
- Enjoy the benefits of:
- Unlimited strategic development and career opportunities
- Generous accommodation and food and beverage discounts including all properties within the Marriott International group
- Recognition programs to keep you motivated
- The best hotel training opportunities provided
- Wellbeing and mindfulness programs to ensure you stay healthy
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Employment Type
Part-Time
