Sr Software Dev Engineer III, Amazon Customer Service
Sr Software Dev Engineer III, Amazon Customer Service
Posted on :
04-07-2025
Employer Active
1 Vacancy
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Job Description
Are you passionate about crafting elegant solutions to complex problems Join the Device Digital and Alexa Support (D2AS) technology organization as we innovate on behalf of Amazons Digital and Device customers. Were seeking an experienced software development engineer to help us realize our vision of creating modern effective support experiences. Our focus is on developing intelligent self-service solutions and empowering our tech-support organization with advanced tools and technology. As part of our experienced and growing team youll play a crucial role in unlocking self-service automation for a wide range of support scenarios integrating diverse backend systems from across Amazon and within our organization.
This role offers a unique blend of customer-facing impact and deep technical challenges. Your work will be prominently displayed on and the Amazon Shopping app reaching millions of customers daily. Youll have the opportunity to collaborate with teams throughout the company diving deep into our Devices Subscriptions and Digital spaces. If youre excited about solving complex problems creating visible customer impact and working on technology that touches various aspects of Amazons ecosystem this position could be the perfect fit for you.
Key job responsibilities
- Analyze and Solve difficult engineering problems with elegant and practical code with appropriate design documentation.
- Help define engineering best practices and providing technical mentorship to other members of the engineering team.
- Be a champion for the customer and ensuring their needs always come first.
- Design and build software for front end clients and server systems.
A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
- 5 years of non-internship professional software development experience
- 5 years of programming with at least one software programming language experience
- 5 years of leading design or architecture (design patterns reliability and scaling) of new and existing systems experience
- Experience as a mentor tech lead or leading an engineering team
- 5 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Bachelors degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
This role offers a unique blend of customer-facing impact and deep technical challenges. Your work will be prominently displayed on and the Amazon Shopping app reaching millions of customers daily. Youll have the opportunity to collaborate with teams throughout the company diving deep into our Devices Subscriptions and Digital spaces. If youre excited about solving complex problems creating visible customer impact and working on technology that touches various aspects of Amazons ecosystem this position could be the perfect fit for you.
Key job responsibilities
- Analyze and Solve difficult engineering problems with elegant and practical code with appropriate design documentation.
- Help define engineering best practices and providing technical mentorship to other members of the engineering team.
- Be a champion for the customer and ensuring their needs always come first.
- Design and build software for front end clients and server systems.
A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
- 5 years of non-internship professional software development experience
- 5 years of programming with at least one software programming language experience
- 5 years of leading design or architecture (design patterns reliability and scaling) of new and existing systems experience
- Experience as a mentor tech lead or leading an engineering team
- 5 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Bachelors degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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