Benefit Overpayment Recovery Specialist (Financial Recovery & Support Specialist) Multiple Vacancies

Department of Labor

Job Class Code: 6506
Grade: 18/Administrative
Salary: $19.73-$28.41/Hour
Location: Augusta

Opening Date: June 26 2025

Closing Date: July 11 2025

These positions are currently in-office positions. There is a possibility the positions will become hybrid in the future.

Join Our Team as a Financial Recovery and Support Specialist!

Are you detail-oriented and passionate about making a difference In this vital role youll help safeguard Maines Unemployment Insurance Trust Fund by recovering benefits that were improperly paid ensuring these critical resources remain available to support Mainers when they need them most.

Your day-to-day will include processing payments connecting with individuals about overpayments and partnering with internal teams to keep things running smoothly. If youre looking for

meaningful work with real impact and youre ready to put your communication and problem-solving skills to use this collections-based position could be the perfect fit.

Primary responsibilities include:

• Respond to claimant inquiries about overpayments and guide them through the repayment process.
• Process payments made by check debit or credit card.
• Review and verify the accuracy of the previous days payment register.
• Set up and manage wage garnishments as required.
• Collaborate with the Team Leader to process refunds accurately.
• Cancel and reissue payments when necessary to ensure proper delivery.
• Partner with Unemployment Call Center staff to troubleshoot and resolve claimant concerns.

Skills or knowledge required:

• Strong communication skills
• Customer Service Orientation
• Problem Solving Ability
• Organizational Skills
• Team collaboration
• Discretion and Confidentiality

Minimum qualifications:

Training education and/or experience in office and administrative support functionsdemonstratingcompetency in analyzing financial records identifying and investigating irregularities communicating policies and procedures developing action plans and using independent judgement to effectively address complex administrative matters.

Preference will be given to those applicants:

Collections Experience. Check reconciliation knowledge. Payment Processing Experience.

Contact information:

Questions about this position should be directed to Rene Longley at

This position involves access to sensitive information and therefore requires a background check. Any offer of employment is conditional pending the results of fingerprinting. Failure to submit the required forms within the specified timeframe will result in withdrawal of the employment offer. Forms and timeframes will be reviewed along with the Bureaus Security Policy at the time of the offer for employment.

Application Instructions:

Interested applicants need to apply online by selecting the Apply for this opening button along with uploading a cover letter current resume and copies of any transcripts or certifications you wish to have considered while evaluating your application.In order for us to properly determine if you meet the minimum qualifications for any posting you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such.

If you require a paper application please download and print one here contact our office at . Paper applications for this posting should be submitted along with cover letter and resumebefore the closing dateto Security & Employment Service Center 45 Commerce Drive Augusta ME 04330 or faxed to . Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Fit Rest is essential. Take time for yourself using13 paid holidays12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
• Health Insurance Coverage The State of Maine pays85%-95% of employee-only premiums ($11196.96 - $12514.32 annual value) depending on salary. Use this chart to find the premium costsfor you and your family including the percentage of dependent coverage paid by the State.
• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan The State contributes the equivalent of 13.29% of the employees pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA or 18.09% for Confidential employees.

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.