Night Receptionist
Night Receptionist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About us:
Part of London Regional HotelsThe Lensbury Resortis located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club a 155 bedroom hotel meeting and events space restaurant and bar Spa and 25 acres of gardens and grounds.
Key Responsibilities:
- Deliver exceptional customer service and maintain high standards of professionalism and efficiency.
- Handle guest check-ins and check-outs resolve guest concerns and ensure that guest requests are fulfilled promptly and accurately creating a positive and welcoming atmosphere.
- Work closely with the Night Security Officers to ensure the security and safety of the site during night time hours.
- Maintain clear and efficient communication between night reception other departments and management. Keep accurate logs of incidents guest interactions and daily activities.
- Handle escalated guest complaints or issues providing effective solutions while maintaining a calm and professional demeanour.
- Perform administrative duties such as preparing reports completing night audit procedures updating guest profiles and ensuring accurate and organised records.
- Conduct regular checks to ensure the quality of guest services room cleanliness and adherence to brand standards.
- Ensure compliance with hotel policies and procedures particularly in relation to safety security and guest privacy.
What are we looking for
- Must have hotel reception experience
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the capacity to handle stressful situations with professionalism.
- Knowledge of hotel management systems and software (Opera Cloud).
- Familiarity with security and safety protocols.
- Flexibility to work night shifts including weekends and public holidays as required.
- Attention to detail and organisational skills.
- Professional appearance and demeanour.
Whats in it for you
- Use of some of our leisure facilities (Swimming Gym Tennis Watersports)
- Discounts - Spa Watersports hire rooms friends & family rate rooms at Lensbury and across the LR portfolio
- Employee Assistance Programme (access for your family also)
- Online Benefits Portal
- Fully-funded Apprenticeships
- Free lunch and free parking
- Staff social events/parties/awards
- Cycle to Work Scheme
Employment Type
Full-Time
