Spa Reception & Revenue Coordinator
Spa Reception & Revenue Coordinator
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Job Description
Are you passionate about wellness great with people and ready to lead from the front Were looking for a commercially focused Spa Reception & Revenue Coordinator to help deliver outstanding guest experiences and support the smooth day-to-day running of our busy Spa reception whilst supporting the Spa Manager with driving financial performance.
Key Responsibilities:
As the face of the Spa youll:
Welcome and support guests with warmth and professionalism ensuring the Spa Reception is organised and guest-ready at all times
Take responsibility for the reception area managing bookings therapist schedules and ensuring system accuracy to maximise appointment availability and therapist utilisation
Lead and motivate the reception and spa team in collaboration with the Spa Manager
Collaborate with the Spa Manager to create and execute marketing campaigns that drive sales and promote spa treatments packages and retail products
Support the Spa Manager with training the Spa team in upselling techniques for treatments and products to drive Spa revenue
Support the implementation of loyalty schemes referrals and targeted guest offers to increase treatment bookings and drive Spa revenue
Proactively handle guest feedback with care and efficiency resolving any issues promptly and professionally
Manage stock levels maintain accurate reports and ensure compliance with data protection health & safety and operational standards
Occasionally deliver treatments
Hours: This is a full time position and will regularly involved working weekends and bank holidays on a rotational basis
Salary: Circa 31000 depending on experience
Qualifications :
- Experience in a guest-facing leadership role ideally within a spa
- Level 3 beauty qualification
- Confident use of spa booking software and reporting tools
- Strong organisational communication and multitasking skills
- A flair for sales marketing ideas and promotional creativity
- A positive self-starting attitude with a passion for wellness
Additional Information :
Are You Ready to Shine in Hospitality
At Potters Resorts Five Lakes were not just looking for employees were seeking stars who will help us maintain our status as the UKs Number One Fully Inclusive resort.
Why Choose Potters Resorts Five Lakes
- Be part of an award-winning newly expanded resort
- Excellent career growth and personal development opportunities
- Free Meals when working
- Free access to our state-of-the-art gym and leisure facilities
- Competitive pay rates based on age and experience
- Continuous training through our Potters Academy
- Regular team recognition awards and treat days
- A genuinely enjoyable place to work
This is a great opportunity to blend leadership with guest interaction in a vibrant spa environment. Youll work as part of a passionate team helping create memorable relaxing experiences for our guests every day.
#INDMPFIVE
Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age disability gender gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief sex or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
