Language Travel Consultant - Dutch team

We are currently looking for a Language Travel Consultant for our Dutch  market based in Barcelona.

LTC responsibilities 

 Achieves sales objectives by:

- Identifying customer needs through effective questioning and selecting appropriate

products

- Using product knowledge to identify sales opportunities and match right product to

clients requirements

- Offering clients the product corresponding to clients needs and expectations

- Preparing personalized quotations by email mail over the telephone in face to face

meetings and through the various social medias used by ESL

- Maximizing all sales opportunities through customer interaction

- Providing clients with assistance on visa requirements travel arrangements and

regulations insurances obligations etc.

- Assisting clients throughout all the steps of the sales process until the taking over of

the CC.

Assures quality of service offered to clients corresponds to ESL quality standards by:

- Applying ESLs sales processes

- Handling daily dispatched workload following ESL deadlines policies

- Processing clients following ESL deadlines policies

- Offering clients customized consultancy including all information as per ESL policies

- Providing clients a professional service that exceeds their expectations

- Identifying customer needs through effective questioning and selecting

appropriate products

- Following-up clients as per ESL deadlines policies

- Processing complete booking information to CC as per ESL internal policies

- Maintains and expands customer base by building and maintaining rapport with

customers and identifying new customer opportunities

- Maintains professional and technical knowledge by participating in educational

opportunities; reading professional publications; establishing and maintaining

personal networks

- Contributes to the implementation of the Marketing actions in the offices area

- Assures effective communication with client partners other departments and direct manager

- Adheres to all company policies procedures and business ethics codes

- Protects organizations value by keeping information confidential

- Special projects as assigned

Customer Care responsibilities

- Processing bookings

- Managing customers files

- Assisting customers before during and after their stay

- Invoicing courses collecting invoices and ensuring receipt of payment

- Dealing with problems and special requests if problem cannot be solved alone referring to the CC Manager

- Providing personalised advice to each customer including detailed information regarding every step of the language course

- Knowing the products and services offered by ESL perfectly

- Being available for the department the CC manager(s) and other employees

- Assisting with any special projects or various administrative tasks as assigned

- Organising and planning their own work

Qualifications :

Your professional skills:

You must have previous experience in a sales position ideally in a travel agency.

You possess interpersonal and communication skills.

You are able to work in an autonomous and organized manner with a high sense of responsibility.

You are a Dutch speaker (C1/C2) and have a very good level of English (at least level C1) any other language is a bonus.

Your personal skills:

You have a sense of contact and communication.

You are available and flexible with a good team spirit.

You possess a good knowledge of geography.

You have experience and a taste for travelling.

Additional Information :

What we offer you 

• Creative and rewarding work 
• Ticket restaurant 
• Discount on private medical insurance
• Half day off on your birthday
• Unlimited tea & coffee 
• Free breakfast on Mondays Free Fruits on Thursdays! 
• A stimulating and dynamic work environment 
• Free languages courses abroad

Contract:Permanent contract 

Activity rate :100% 

Salary:Gross salary cheque gourmet card bonus

Place of work:Barcelona Spain 

Start date: ASAP

Remote Work :

No

Employment Type :

Full-time