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Part Time Live Chat Agent

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1 Vacancy
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Job Location drjobs

Edmonton - Canada

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Is this job for you

Do you believe in putting the customer first

Are you a team player and do you have an incredible sense of leadership

Are you motivated by achievement goals

The Brick is actively seeking to expand our Customer Experience Team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience with our high energy team.

*** THIS IS NOT A REMOTE POSITION ***

Responsibilities

  • Offer courteous and personalized service to our vast clientele by communicating with them via chat email ticketing system or telephone
  • Process requests for product returns price matches warranties etc.
  • Follow up on orders and any research related to them
  • Follow up with our warehouse marketing or product content teams as needed
  • Remain vigilant in the face of potential fraud
  • Manage several tasks at once

Qualifications

  • Ability to promote excellence in customer service
  • Must be willing to travel to and work from one of our many store-front locations
  • Experience in Live Chat Zendesk Shopify is an asset
  • Bi-lingual English French is an asset
  • Retail experience is an asset

Why The Brick

  • Competitive remuneration package that will commensurate with experience
  • Career progression potential with plenty of access to ongoing personal and professional development
  • Employee discounts
  • A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment application and selection process. If you require an accommodation at any stage of the process please let the hiring manager know or reach out to


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

About Company

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