Client Service Quality Assurance Analyst
Client Service Quality Assurance Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
You are a production fast-paced environment enthusiast. You have found the right team!
As a Client Service Quality Assurance Analyst within the Healthcare Payments Customer Service team at JPMorganChase you will be responsible for reviewing testing and analyzing processes data and completed work for compliance to regulations and other written documentation. These processes may include customer call handling vender processing production or a wide variety of transaction and exception processes.
Job Responsibilities
- Maintain the quality program and resources
- Help to develop and implement quality strategies
- Provide operations quality support for audits and control testing
- Provide systemic quality monitoring and analysis of processes through on-site observations (Process Surveillance)
- Review quality data to identify trends and partner with business leaders to improve quality
- Compile data trending results and make recommendations to leadership
- Prepare and present quality assurance results and opportunities to leadership
- Identify gaps and recommend system process and or procedural improvements
- Support root cause and corrective action analysis planning and verification
- Proactively review procedures and processes for updates and enhancements
Required Qualifications Capabilities and Skills
- Extensive knowledge of quality management best practices root cause / corrective action / preventative action and defect elimination
- Excellent verbal and written communication skills
- Strong interpersonal skills and ability to collaborate with key stakeholders
- Ability to manage expectations and deliver results
- Excellent time management and organizational skills
- Detail-oriented with ability to work efficiently within given timelines
- Strong independent decision making and critical thinking
- Strong Excel PowerPoint and Word skills
- Excellent facilitation and presentation skills
- Ability to provide effective feedback on identified quality trends process performance
- Ability to design implement and manage quality assurance programs
Required Experience:
IC
Employment Type
Full-Time
