Race and Sportsbook Supervisor
Race and Sportsbook Supervisor
Posted on :
04-07-2025
Employer Active
1 Vacancy
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Job Description
Description
KEY JOB FUNCTIONS:
- Support team members to effectively de-escalate customer disputes and answer questions.
- Issue and reconcile cash drawers for Sportsbook Agents.
- Support the execution of strategies and opportunities from Sportsbook Manager to introduce a Sportsbook product to the brands existing customer base.
- In cooperation with Sportsbook Manager leverage analytics to provide insights make recommendations to reach players in new ways and create value at the casino property.
- Develop and coach Sportsbook Agents on best business practices per company guidelines.
- Liaise with customer base in-person to provide product education and develop loyal relationships.
- In conjunction with security and surveillance identify banned self-excluded or prohibited sports pool patrons.
- Collaborate with the Compliance Department to ensure product and operating procedures are compliant with all regulations including ICs SOPs AML Title 31 etc.
- Protect company assets (e.g. cash variances).
REQUIREMENTS:
- 1 or more years of experience in gaming and or sportsbook related roles preferred.
- Ability to oversee operations during a variety of hours days weekends and holidays.
- Must be confident in ones ability to assess situations and make informed decisions
- Good interpersonal communication skills
- Ability to manage relationships
- Strong problem-solving skills
- Ability to manage a diverse range of activities and effectively prioritize responsibilities
QUALIFICATIONS:
- Post-Secondary education preferred or relative working experience.
- Must be at least 19 years of age to work in the Casino.
- Multi-disciplined experience in operator regulator and/or vender sectors is preferred.
- Excellent working knowledge of both front and back of house operations as it relates to sportsbooks and/or casino environments.
- Proven ability to understand the customer and advocate for player interest.
PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:
- Must be able to work flexible hours including evenings weekends and holidays as needed.
- Must be able to speak read write and understand English.
- Ability to maintain regular predictable attendance according to schedule.
- Fast paced environment multiple tasks to be handled under time constraint.
- Must be able to work with the public in a professional manner at all times.
- Must be able to respect confidentiality to both guests and company as sensitive information will be given and received.
Required Experience:
Manager
Employment Type
Full-Time
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