IT Support Engineer II

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail restaurant and banking industries. NCR VOYIX is headquartered in Atlanta Georgia with approximately 16000 employees in 35 countries across the globe. For nearly 140 years we have been the global leader in consumer transaction technologies turning everyday consumer interactions into meaningful moments. Today NCR VOYIX transforms the stores restaurants and digital banking experiences with cloud-based platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver but we create exceptional consumer experiences in partnership with the worlds leading retailers restaurants and financial institutions. We leverage our expertise R&D capabilities and unique platform to help navigate simplify and run our customers technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores restaurants and financial institutions to exceed their goals from customer satisfaction to revenue growth to operational excellence to reduced costs and profit growth. Our solutions empower our customers to succeed in todays competitive landscape.

Our unique perspective brings innovative industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small from the best-known brands around the world to your local favorite around the corner.

Job Description Summary

Position Summary & Key Areas of Responsibility: This candidate selected for this position will be expected to perform in various aspects of IT infrastructure to include executive office Audio/Video (A/V) support and other critical day to day IT functions at NCR Voyix headquarters.

Key responsibilities include:

• Managing end-user support and executive office/senior management IT support.
• Participating in project work including real estate projects and the installation and maintenance of network communications and AV equipment.
• Providing hands-on client software support including LAN/WAN network telephony and printer support. Supporting PC laptops desktops and high-end engineering workstations including staging restoring and recovering PCs. Resolving help desk incidents in line with service level agreements and identifying tracking and resolving IT issues with global teams. Expertise in hardware troubleshooting and repair including replacing PC parts.
• Participating in IT planning and program execution. Managing site conference rooms. Assisting in planning and executing business continuity strategies. Assist in the administration and support of Microsoft 365 services including Exchange Online SharePoint Online Teams and OneDrive.
• Provide user support and training for Microsoft 365 applications.
• Monitor and manage user accounts licenses and permissions.
• Troubleshoot and resolve issues related to Microsoft 365 applications and services.
• Entering weekly timesheets into management systems. Additional responsibilities include coordinating IT upgrades new implementations refresh programs and corporate real estate-driven expansions. The ideal candidate will effectively communicate with site-based cross-functional teams work well in a team environment and possess excellent organizational skills.
• Experience with Microsoft 365 administration
• Experience with PowerShell scripting
• Flexibility to support out-of-office hours may also be required. Candidates should have 3-5 years of relevant experience in LAN/WAN and technical support.

Attributes / Key Competencies:

• Proficient in IT infrastructure and executive office support.
• Basic understanding of Microsoft 365 services and applications.
• Familiarity with Windows operating systems and basic networking concepts.
• Highly available for end-user and project support before during and after office hours.
• Capable of supporting key executive events such as management meetings.
• Able to support multiple sites as needed.
• Self-motivated detail-oriented quick learner innovative and organized.
• Adaptable to multiple demands shifting priorities ambiguity and rapid change. Open to new or alternative approaches.
• Effective communicator able to articulate ideas clearly to all levels of management.
• Skilled in collaborating with in-country business teams in-country IT regional IT and global IT teams.
• Flexible working hours to accommodate IT project steps outside of office hours.
• Excellent verbal and written communication skills.
• Action-driven service-oriented self-managed and highly autonomous.
• Strong process discipline with a focus on ethics and compliance.
• Solid understanding of IT development and support processes.

Requirements:

• Communication Skills: Effective communication with global regional and site-based cross-functional teams and solution partners.
• Organizational Skills: Excellent organizational skills and ability to work in a team environment.
• Flexibility: Willingness to support out-of-office hours and multiple NCR sites.
• Experience: 3 years of relevant experience in technical support.

Education:

• Required: Associate or bachelors degree in computer science or related field
• Desired: CompTIA A Network Microsoft Certifications (Office/Administration/Professional)
• Desired: Relevant certifications (e.g. Microsoft Certified: Modern Desktop Administrator Associate

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyixs commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex age race color creed religion national origin disability sexual orientation gender identity veteran status military service genetic information or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly recognized for their individuality promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Voyix employees or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

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