Help Desk Support Analyst
Help Desk Support Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Are you passionate about solving technical problems and helping people stay connected and productive Were looking for a Help Desk Support Analyst who thrives on troubleshooting takes pride in excellent service and loves diving into all things tech! As a key member of our IT support team youll be the go-to expert for diagnosing and resolving hardware and software issues. From configuring laptops to supporting mobile devices and keeping printers humming youll help ensure our technology runs smoothly and our teams stay empowered Enjoy excellent pay and incentives at a company where you will be recognized and rewarded!
Company Overview:
Knape & Vogt Manufacturing Company has been based in Grand Rapids for over 125 years. We are a global leader specializing in the design manufacture and distribution of functional hardware office and healthcare ergonomics and storage-related components for original equipment manufacturers specialty distributors hardware chains and major home centers.
Whats In It For You:
- Benefits including Medical/Dental/Vision plus many more starting Day 1
- Competitive Pay
- Generous Paid Time Off
- 11 Paid Holidays
- 401K with Company Match
- Tuition Reimbursement
- Employee Discount Programs
- Bonus and Merit opportunities
What You Will Get To Do:
- Install and support PC laptop tablet and mobile hardware and software
- Create alternative methods of completing tasks correcting user errors and system inconsistencies to improve the desktop team function
- Participate in hardware and software reviews and recommend purchases
- Maintain inventory of installed software manage software licensing and create policies and procedures for upgrades
- Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule
- Analyze and make recommendations for hardware and software standardization
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems file servers email servers computer conferencing systems application servers and administrative systems
- Document procedures standards and best practice
What You Will Bring:
- Work Experience: 3 years of Help Desk experience installing and supporting desktop laptop and printer hardware and software applications operating systems and network connectivity
- Education: High School Diploma or GED
- Computer Skills: Intermediate skills in Microsoft 365 (Word Excel Outlook Teams SharePoint) macOS basic understanding of Linux and ITIL principles VPN troubleshooting Wi-Fi connectivity issues the ability to learn ERP systems
- Organizational Skills: Ability to handle multiple priorities efficiently and effectively and problem-solving
Required Experience:
IC
Employment Type
Full Time
