Operations Lead

ABOUT GATEWAY SERVICES INC.:

Gateway Services is North Americas leading accredited pet aftercare provider offering 24/7 professional grief support memorial keepsakes pet burial and fully trackable pet cremation. With 150 locations 2000 team members and servicing over 17000 veterinary clinics across North America Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Gateway has proudly achieved the esteemed Great Place To Work Certification in both Canada and the USA a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition. Please visit Gateway Services Inc. to learn more about us.

Pay Rate: $30/hour

Work Hours: Full Time TBD

Location:AnimalMemorialService -8860 Muraoka Dr Gilroy CA 95020

Job Overview

The Operations Lead reporting into the Operations Care Center Manager is responsible for the day-to-day operations of the Operations Team Members and ensuring that all functions are carried out in a safe manner. Other responsibilities include assisting with other operational duties troubleshooting machine basic performance adjustments and additional resources as required.

Duties & Responsibilities

• Follow policies procedures and service systems to meet the goals of the department
• Manage timelines for various projects ensuring they are completed accurately and efficiently
• Perform various duties including but not limited to loading and unloading crematoriums processing cremains and quality control paw prints
• Shop maintenance back up customer service rep/ driver client care and communicating status to clinics.
• Assist in developing or transitioning clinic relationships.
• Perform other duties as required
• Assisting and supporting CCM in their duties

Education Training & Qualifications

• Minimum 24 months in an Operations Team Member role or service industry
• High School Diploma or equivalent
• Valid Driver License by be required

Skills & Abilities

• Demonstration of working independently with minimal supervision meeting scheduled timelines and budgets
• Demonstrated ability to identify key issues and propose practical solutions.
• Demonstrated ability to plan prioritize and execute activities and projects.
• Effective problem-solving and time management skills
• Effectively communicate written and verbal
• High level of integrity and worth ethic
• Strong attention to detail
• Strong interpersonal skills with the ability to maintain relationships with team members

Working Conditions

• Regularly bending stooping crouching kneeling sitting repetitive motion hand/wrist/finger motion
• Regular lifting/moving 100 lbs
• Regularly be exposed to elevated noise levels.
• Regularly be exposed to elevated heat levels.
• Regular handling of deceased pets.

YOULL LOVE WORKING WITH US BECAUSE:

The People. You will be surrounded by some of the most talented supportive smart and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES:

People First

Exceed Expectations

(HIT) Honesty Integrity Trust

Be Passionate and Caring

Continuously Improve

WHAT YOU CAN EXPECT FROM US:

Generous salary and benefits package includes:

o 3 national medical plans that pay 100% after the members deductible and copays

o 2 national dental plans that cover many services at no cost to the plan members

o National vision plan

o Company paid Life/ AD&D STD and LTD for all full-time employees

o Chance to purchase additional Life/AD&D coverage at discounted rates

o Critical Illness Accident and Pet insurance are offered as an employees choice

o Tax savings account: HSA Health and Dependent Care FSAs

o 401(k) Retirement plan

Potential for Career Growth

Employee Assistance Program

Paid Holidays & Time Off

A Sense of Community

Great Hearts & Minds Scholarship Program

Gateway Tuition Reimbursement Program

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employees cultural differences life experiences self-expression and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process please notify Human Resources at

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit