Data Analyst
Data Analyst
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Job Description
SurveyMonkey is the worlds most popular platform for surveys and forms built for businessloved by users. We combine powerful capabilities with intuitive design effectively serving every use case from customer experience to employee engagement market research to payment and registration forms. With built-in research expertise and AI-powered technology its like having a team of expert researchers at your fingertips.
Trusted by millionsfrom startups to Fortune 500 companiesSurveyMonkey helps teams gather insights and information that inspire better decisions create experiences people love and drive business growth. Discover how at .
What were looking for
As a Data Analyst at SurveyMonkey youll be at the forefront of transforming complex data into crystal-clear actionable insights directly impacting the evolution and success of the SurveyMonkey core product. Youll play a crucial part in optimizing our product and features for maximum impact and elevating overall customer satisfaction to new heights. Collaborating closely with innovative product managers talented engineers dynamic marketing professionals and dedicated customer success professionals youll uncover critical trends precisely measure the success of our initiatives and directly contribute to shaping our data-informed strategic direction. This is an exciting opportunity to make a tangible difference in how we understand and serve our customers.
What youll be working on
- Analysis & Reporting: Conduct in-depth analysis of product data from various sources to identify product usage feature adoption key trends patterns and insights.
- A/B Testing & Experimentation: Work with the Product team to design execution and analysis of A/B tests and other experiments to measure the impact of new features or product changes on key metrics.
- Storytelling: Translate complex analytical findings into clear concise and compelling narratives for both technical and non-technical audiences.
- Ad-hoc Analysis: Respond to urgent business questions with timely and accurate data analysis.
- Stakeholder Collaboration: Partner with cross-functional teams (Product Engineering Marketing Sales Customer Success) to understand their data needs define KPIs and provide data-driven recommendations.
- Dashboard & Visualization: Design build and maintain interactive dashboards and reports using tools Tableau to visualize data and communicate insights effectively to stakeholders.
- Data Collection & Management: Work with the Data Engineering team and Business Intelligence team to ensure accurate collection of data and troubleshoot any data abnormalities.
Wed love to hear from people with
- 5 years of work experience in data analysis/reporting/analytics or other relevant fields in a tech company.
- Proficiency in SQL for data extraction and manipulation is a must.
- Experience with large datasets and big data technologies (e.g. Snowflake BigQuery AWS Redshift).
- Experience with data visualization tools (e.g. Tableau Looker Power BI Google Data Studio).
- Experience with Product Analytics tools such as Amplitude Mixpanel or equivalent.
- Understanding of statistical concepts (e.g. hypothesis testing regression analysis).
- Project Ownership: Proven ability to lead and own data analysis projects from end-to-end with minimal supervision consistently driving insightful outcomes and actionable recommendations.
- Analytical Mindset: Strong analytical and problem-solving skills with the ability to collect organize analyze and disseminate significant amounts of information with attention to detail and accuracy.
- Communication: Excellent verbal and written communication skills with the ability to tell a story with numbers clearly and persuasively to diverse audiences not just perform a task.
- Business Acumen: Ability to understand business objectives and translate them into analytical questions and insights.
Nice to Have
- Familiarity with Python data analysis.
- Experience with customer feedback platforms or survey data.
- Familiarity with Subscription Product & Self-Service Funnels especially metrics. Design product feature analytics and A/B testing methodologies.
SurveyMonkey believes in-person collaboration is valuable for building relationships fostering community and enhancing our speed and execution in problem-solving and decision-making. As such this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week.
#LI - Hybrid
Why SurveyMonkey Were glad you asked
SurveyMonkey is a place where the curious come to grow. Were building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey we weave employee feedback and our core values into everything we do to create forward-looking benefits policies employee programs and an award-winning culture including our annual holiday refresh our annual week of service learning and development opportunities like Curiosity Week and our C.H.O.I.C.E Fund.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity innovation and the success of our business. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Required Experience:
IC
Employment Type
Full Time
