Service Support Manager - Adopt South West
Service Support Manager - Adopt South West
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Job Description
Permanent
Full Time 37 hours per week
Location: County Hall Exeter
Make a Difference Where It Matters Most
Are you passionate about making a difference in the lives of children and families Do you thrive in a flexible and supportive team environment If you are ready to lead a regional team that helps children find loving permanent homes we would love to hear from you.
We are looking for a skilled and motivated Service Support Manager to manage our business support functions a role that combines strategic leadership with hands-on operational delivery.
About the Role
As one of two Service Support Managers you will lead a team of business support administrators across five local authorities ensuring our regional adoption agency runs smoothly and effectively. You will oversee recruitment performance and development of staff while also managing key operational processes data systems and office logistics. Youll work closely with senior managers social workers and external partners to ensure our services meet statutory requirements and deliver the best outcomes for children and families. This is a varied and rewarding role that combines leadership problem-solving and service improvement.
Agile working options are available though you will need to have a regular office presence and the ability to travel to other locations where Adopt South West is based (Devon Cornwall Somerset Torbay Plymouth)
About Adopt South West
Adopt South West is a Regional Adoption Agency bringing together the expertise of Cornwall Devon Plymouth Somerset & Torbay councils. We work together to provide high-quality adoption services that are child-focused inclusive and supportive. Our mission is to ensure every child has the opportunity to grow up in a safe and loving family.
To find out more about the role and Adopt South West please contact Thomas Johnson on or.
Key Responsibilities
- Lead and manage business support staff across the region
- Oversee recruitment induction and training of business support staff
- Monitor performance and support staff development
- Ensure consistent and effective business processes
- Provide operational support including risk assessments and equipment procurement
- Maintain accurate data and quality assurance systems
- Support meetings panels and project workstreams
- Manage office logistics facilities and agile working systems
- Ensure compliance with financial regulations and health & safety standards
- Promote continuous improvement and service excellence
Skills & Qualities We Need
- Proven experience in line management and staff development
- Strong organisational and prioritisation skills
- Excellent communication and interpersonal abilities
- Confident decision-maker with a solution-focused mindset
- Skilled in Microsoft 365 and modern office technologies
- Calm resilient and adaptable in a changing environment
- Ability to work collaboratively across agencies and teams
- Committed to equality diversity and continuous improvement
- Financial awareness and budget management experience
What We Offer
- Incremental increase in salary up to top of grade
- Flexible working hours and agile working locations
- Excellent health & wellbeing culture
- Membership in the Local Government Pension Scheme
- Access to the Vivup employee benefits platform which includes lifestyle savings home and electronic items electric vehicle leasing and more
- Cycle to Work Scheme
- Ongoing internal learning development and training opportunities
- 26 days of annual leave per year (increasing with length of service) plus Bank Holidays
- Employee Assistance Programme
- The chance to make a real difference in the lives of children and families
How to Apply
Interested in Joining Our Dynamic Service Apply Now!
During your application you will be asked to type a supporting statement. This statement is crucial for the selection process including the interview stage. Please review the job description and person specification to demonstrate your relevant skills and qualities.
Closing Date: 13/07/2025
Interview
Interviews will take place in person at County Hall Exeter on 22/07/2025
Please click Apply Now to see further information.
- DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
- Happy to Talk Flexible Working- The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working part-time condensed hours etc.
- We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
- This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
- Personal data we collect from you will be processed in accordance with theApplicant privacy notice.
- For more information about Working for Devon please visitour Working for Devon page.
- We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK please visit: Work in the UK - ().
This is not a Cornwall Council vacancy therefore please contact the organisation direct for further information.
Organisation address: County Hall Exeter Topsham Road EX2 4QD
Contact detail: Devon County Council
Required Experience:
Manager
Employment Type
Full Time
