Activity Coordinator
Activity Coordinator
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Job Description
Location
Omni Bedford Springs Resort & Spa
Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort & Spa. More than just a sought-after destination for travelers worldwide the Omni Bedford Springs Resort & Spa flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. The Omni Bedford Springs Resort & Spa offers unparalleled service and amenities to thousands of travelers each year.
Our Omni Bedford Springs Resort & Spa associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Bedford Springs Resort & Spa may be your perfect match.
Job Description
The SpaActivity Coordinator will be responsible for providing professional and hospitable service to all hotel guests
Responsibilities
- Responsible for answering phones with positive tone and in a timely courteous manner to assist ALL guests with their requests.
- Responsible for multi-tasking in answering phones acknowledging guests that may be waiting checking in guests and all other responsibilities of this position.
- Responsible for maintaining securing and documenting shift audit form of allotted bank.
- Responsible for booking single guest appointments and following the established protocol in this task to ensure accuracy.
- Responsible for checking in appointments following the established protocol.
- Responsible for having strong product knowledge to promote sales of retail merchandise in the Springs Eternal Spa Boutique.
- Responsible for assisting guests within the Springs Eternal Spa Boutique.
- Responsible for assisting the Spa Supervisor in inventory control labeling of product and maintaining select database lists such as Out of Stock and Guest Recovery.
- Responsible for mailing retail items to guests utilizing established protocols.
- Knowledgeable about all service treatments offered as well as seasonal treatment promotions.
- Responsible for coordinating and booking of spa services for single guests and group bookings.
- Responsible for giving facility tours to prospective clients.
- Responsible for keeping the Front Desk and retail shelving clean and tidy.
- Responsible for keeping the Front Desk and retail area flooring clean and free of debris.
- Knowledgeable about all outlets and offerings of the resort to assist in aiding any guest requests.
Qualifications
- High school graduate or equivalent.
- Ability to work in a fast paced environment.
- Previous experience in customer service preferred.
- Computer knowledge and POS experience preferred.
- Previous experience in retail sales preferred.
- Ability to communicate effectively and work as a Team member of the spa.
- Ability to work a flexible work schedule as assigned by management.
Required Experience:
IC
Employment Type
Unclear
