Guest Service Agent | Lionsback Resort | Moab, UT
Guest Service Agent | Lionsback Resort | Moab, UT
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Job Description
Were seeking a dedicated Resort Concierge who will serve as the face of our property ensuring every guest enjoys a seamless tailored experience from reservation to check-out. The ideal candidate has a strong understanding of luxury resort experiences is personable professional and communicates well. This is a full time on-site non-exempt position that reports to the General Manager.
Lionsback Resort
A premier destination nestled on 175 acres in Moab Utah offering luxury casitas available for both rental and ownership. Our resort provides guests and owners with unparalleled access to the natural beauty of the surrounding national parks and recreational areas combined with top-tier amenities and services.
Who We Are
- Passionate about hospitality and fostering an environment where associates will thrive.
- Culture driven dedicated to respect teamwork an entrepreneurial spirit and the drive to succeed.
- Unique we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
- Innovators we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change.
- A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
- A company that has a culture of promoting from within.
- Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.
What Youll Do
Oversee all guest reservations ensuring seamless booking experiences.
Respond to leads inquiries and guest requests with professionalism and efficiency.
Address guest concerns promptly to ensure satisfaction and resolution.
Work closely with and assist the General Manager covering days off when needed.
Coordinate housekeeping and maintenance in the absence of the General Manager ensuring operational continuity.
Act as the ambassador of the resort delivering a personalized and welcoming guest experience.
Maintain a strong knowledge of Moabs event calendar national parks hikes trails and recommended activities to provide expert recommendations.
Stay updated on city and county rules and regulations regarding short-term rentals.
Provide food and beverage recommendations and maintain familiarity with local restaurants.
Collaborate with various departments to ensure seamless resort operations.
Champion our values vision and culture.
What You Bring to the Table
Previous experience in hospitality guest services or concierge roles.
Strong understanding of short-term rental operations and guest relations.
Familiarity with Moabs attractions local events and outdoor recreation options.
Proficiency in property management systems such as Cloudbeds Operto and Yale.
Excellent communication organizational and problem-solving skills both verbal and written.
Ability to work flexible hours including weekends and holidays.
Tech-savvy with experience using hospitality software and guest management tools.
- Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you.
Whats In It for You
- Generous health dental and vision insurance plus 401K.
- Comprehensive onboarding and training plan to set you up for success.
- Coaching feedback and mentorship to develop yourself and your team.
- Personalized development plan to fit your individual role and career goals.
- Paid Parental Leave.
- Tuition reimbursement opportunities when you grow we grow!
Non-Negotiables (Our Core Values)
- SERVE OTHERS.
- LIVE 360.
- BUILD A POSITIVE TEAM.
- COMMUNICATE.
- BE WILDLY PASSIONATE.
- TAKE OWNERSHIP.
- LEARN INNOVATE.
- EMBRACE CHANGE
As part of an organizational culture that embraces change and progress this job description does not seek to limit the tasks and responsibilities of the position. Rather it acts as a springboard for future career and personal development within the property team and entire Modus Hotels community.
We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender age race religion national origin marital status sexual orientation disability or any other characteristic not related to performance ability or attitude protected by state or federal law is disrespectful bad business and wont be tolerated. Its also illegal.
Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.
This description is subject to change at the sole discretion of the Company and in no way creates an employment contract implied or otherwise; each associate remains at all times an at will associate.
While this is a salaried position be prepared to accommodate varying schedules including nights weekends and holidays as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.
This individual will reside in the Moab UT area.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
