Customer Representative Associate II – Motor Vehicle

Position: Customer Representative Associate II Motor Vehicle
Department: Department of the Secretary of State Bureau of Motor Vehicles
Schedule: MondayFriday 8:00 AM 5:00 PM
Job Class: 6603

Salary: $17.80 $25.62 hourly

Closing Date: July 10 2025

Join Our Team at the Department of the Secretary of State

At the Department of the Secretary of State we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer significant benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork integrity and continuous improvement offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference

We are seeking dedicated and collaborative individuals who excel in a dynamic growth-focused environment. If you are passionate about making a difference driving success and being part of a positive team culture we want you on our team.

About the Position:

We are seeking motivated candidates for the position of Customer Representative Associate II Motor Vehicle in the Operating Authority Unit located within the Division of Motor Carrier Services in Augusta Maine.

As a Customer Representative Associate II you will assist in administering the Unified Carrier Registration Agreement (UCRA) Program processing new and renewal filings managing fee collection reviewing insurance compliance for for-hire passenger carriers and performing suspensions or restorations based on state regulations. Youll play a critical role in upholding public safety and ensuring compliance with Maines motor carrier laws.

What Were Looking For:

• Team Collaboration: Ability to work effectively within a team contributing to shared goals and helping others succeed.
• Communication Skills: Clear and effective communication with colleagues management and stakeholders to ensure alignment and clarity.
• Adaptability: Willingness and ability to adapt to changing priorities processes and technologies.
• Problem-Solving: Strong critical thinking skills to identify issues and propose innovative solutions.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
• Professionalism: Maintain a positive and respectful work environment through thoughtful courteous interactions.

Key Competencies We Value:

• Emotional Intelligence: Ability to understand and connect with others showing empathy while maintaining professionalism and accountability.
• Conflict Resolution & Feedback: Skill in managing difficult situations and offering constructive feedback with tact and respect.
• Time Management: Strong organizational and multitasking abilities to balance various responsibilities effectively.
• Commitment to Excellence: Dedication to achieving high standards in service delivery and personal work performance.
• Continuous Improvement: A mindset focused on improving processes learning new skills and supporting team development.

In this role you will:

• Receive review and verify Unified Carrier Registration (UCR) filings for accuracy documentation and payment.
• Process credit card payments balance cash transactions and perform fee reconciliation using the BMV Point of Sale system.
• Suspend or reinstate carriers for non-compliance with insurance and registration requirements.
• Explain federal and state motor carrier laws and policies to insurance providers carriers and members of the public.
• Track and maintain insurance filings for taxis buses limousines ambulances student transportation vehicles and others.
• Handle FTA (Failure to Appear) and FTP (Failure to Pay) suspensions and restorations.
• Communicate with internal and external stakeholders via phone email and in-person contact to resolve customer service needs.

Preferences will be given to candidates who have:

• Experience with Maine motor vehicle laws and commercial registration processes.
• Familiarity with insurance regulations for for-hire carriers.
• Previous work in a compliance-focused administrative environment.
• Ability to use multiple databases and applications to track filings and manage caseloads.
• A proven ability to work in a collaborative team-focused environment.

Minimum Qualifications:

Training education or experience in office and administrative support work that demonstrates:

1. Competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications fees examinations or social services that have an eligibility or compliance component; and
2. The ability to use independent decision-making on the appropriate processes to follow information to process and actions to take in accordance with standard procedures.

3. The successful candidate must pass a National Criminal Background check including fingerprinting.

Why Join Our Team

No matter where you work across Maine state government youll be part of a workforce that embodies our state mottoDirigo or I leadproviding essential services to Mainers every day. We believe in supporting our workforces health and well-being with a valuable total compensation package including:

• Work-Life Fit: Take time for yourself with 13 paid holidays 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
• Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11196.96 - $12514.32 annual value) depending on salary. Use this chart to find premium costs for you and your family including the percentage of dependent coverage paid by the State.
• Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
• Retirement Plan: The State contributes the equivalent of 13.29% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).

Contact information:

Questions about this position should be directed to Matthew Dudley at

Application Instructions:

Interested applicants need to apply online by selecting the Apply for this opening button along with uploading a cover letter current resume and copies of any transcripts or certifications you wish to have considered while evaluating your application.In order for us to properly determine if you meet the minimum qualifications for any posting you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such.

If you require a paper application please download and print one HERE or contact our office at. Paper applications for this posting should be submitted along with cover letter and resumebefore the closing dateto Secretary of State Office of Human Resources 29 State House Station Augusta ME 04330 or faxed to . Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in different ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note that reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.