Behavioral Crisis Responder

Behavioral Crisis Responder

at Canopy Roots

As a Behavioral Crisis Responder (BCR) you will provide timely and compassionate mental health support to individuals experiencing crises. This role is in partnership with the City of Minneapolis to provide culturally responsive crisis response services to members of the community. This role involves rapid response crisis assessment and collaboration with emergency services to ensure the safety and well-being of individuals in distress. The BCR program operates 24/7. You will report to the Behavioral Crisis Response Program Supervisor

This role is primarily community-based and works in all weather conditions. You will also be required to attend weekly staff meetings taking place either online or in the office.

Job Details

Start date: As soon as possible

Location: Minneapolis MN; primarily community-based with required attendance at weekly staff meetings taking place either online or in the office

Hourly pay range: $28.61 - $36.41 per hour. Starting pay will depend on your skills and demonstrated readiness for the role. Shift differentials are offered worked hours between 6 pm - 6 am; incentivized shifts for pick up are available from time to time.

Job Type: Full Time Non-Exempt

Pink Mid Shift: Saturday - Tuesday : 3:30pm - 2:00am

Openings: 1 position

Essential Job Functions

Emergency Response & Situational Assessment

• Respond to 911 dispatched calls to assist in crises often first emergency services on scene. Assess service recipient needs to determine appropriate and culturally informed interventions:
  • Trauma-informed emotional support
  • Crisis de-escalation both emotionally focused intervention and addressing practical needs
  • Psychoeducation for recipient & their support systems
  • Risk assessments and safety planning
  • Service connection including voluntary transport to community providers for further stabilization as needed
  • Community resource connections
  • Skills training to cope with current stressors or mental health symptoms
  • Additional brief interventions as needed
• Consult with the program supervisor regarding transportation holds for community members who may be a danger to themselves or others and provide transportation to individuals in crisis as needed (transportation for individuals on transportation holds is completed by EMS).
• Enter residences and buildings during crises to provide assistance and support
• Utilize sprinter vans labeled with Canopy Roots and City of Minneapolis logos to respond to calls. Vehicles do not use bright lights or sirens. Responders are identified by a navy uniform labeled Behavioral Crisis Response.

• Collect and document call information to measure program effectiveness in accordance with privacy laws.

Collaboration & Coordination

• Work with a partner to provide culturally responsive crisis response services to members of the community
• Collaboratively work with first response agencies (police fire emergency medical services 911/dispatch) to provide further assistance if needed

• Participate in community engagement events.

• Participate in weekly collective meetings to discuss calls and gain expertise/feedback from colleagues

Resource Connection

• Connect individuals experiencing crisis to mental health resources natural supports or community members
• Make appropriate referrals to mental health services community resources and other support service providers
• Provide available supplies to individuals in need such as bus tokens gloves hand warmers hats etc.

Documentation

• Collect and document call information to measure program effectiveness in accordance with privacy laws

The above statements are not intended to encompass all functions and qualifications of the position. Rather they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.

Minimum job qualifications:

While we have identified specific requirements for this role we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to perform the role satisfactorily to apply regardless of whether they meet each requirement to the fullest extent.

• Must possess a valid Minnesota drivers license.
• Must meet one of the following educational and experience criteria:
  • Hold a bachelors degree in a human service field with at least 2000 hours of supervised practice in a mental health or related field.
  • Have completed 30 or more semester hours of coursework in mental health or a human service field with at least 4000 hours of supervised practice in a mental health or related field.
  • Meet the criteria for Mental Health Practitioner as defined by Minnesota state statute through equivalent education and experience. ( or practitioners ( have and maintain a valid Minnesota drivers license
  • 2 Years of experience providing community-based mental health services
  • Experience working with Diverse populations and a commitment to culturally responsive care

  Physical Requirements

  • Lift and carry objects weighing up to 50 pounds
  • Stand for at least 30 minutes at a time
  • Walk for at least 15 minutes at a time
  • Run for at least 10 seconds
  • Climb stairs independently
  • Reach forward and overhead
  • Squat or kneel
  • Twist and bend from the trunk
  • Use a keyboard
  • Engage in repetitive motion
  • Be able to hear and process verbal communication in person and via radio

  Canopy Mental Health & Consulting is an equal-opportunity employer. Canopy Mental Health & Consulting does not discriminate in employment with regard to race color religion national origin citizenship status ancestry age sex (including sexual harassment) sexual orientation marital status physical or mental disability military status or unfavorable discharge from military service or any other characteristic protected by law.

  About Canopy Roots

  Canopy Roots is an innovative mental health organization offering culturally affirming unarmed first responder services to people in crisis via 911 in the city of Minneapolis. Canopy is committed to centering BIPOC and other historically marginalized and underrepresented communities. Canopy provides high-quality services with purpose and integrity by collaborating with and supporting individuals groups families and communities in meeting their mental health goals. Canopy aspires to provide a supportive and educational work atmosphere where collaboration and egalitarian decision-making foster respect and trust among diverse providers.

  Benefits

  We care deeply about our employees and know holistic support is essential for our staff to carry out their work. Our generous employment package includes:

  • Medical Dental and Vision Insurance
    • Choose one of our three medical plans.
    • Coverage available for your spouse domestic partner and/or eligible dependents
  • Flexible Spending Account (FSA) Dependent Care FSA and Health Care Savings Account (HSA)
  • Short-term and long-term disability insurance at no cost to you
  • Ancillary insurance plans available for purchase
  • 401k retirement plan with company match vested after one year of employment
  • 10 paid holidays
  • 7 days of wellness leave each year
  • 16 days of PTO each year
  • Employee Assistance Program (EAP)

  Workplace Culture

  Canopy Roots is a values-based inclusive workplace that strives to create a space where our 45 employees unique talents learning styles and lived experiences are valued. Creating an engaging work environment is an essential part of our culture. We uphold this commitment through staff surveys professional development and reflection and processing space in

  weekly collective meetings.

  Our Hiring Process

  Our People Operations team is committed to a person-first-centered approach to our hiring process. Candidates can view currently open positions and apply online via For all positions our hiring process includes a virtual screening interview an in-person panel interview and reference checks and background checks for final candidates. Offers are contingent on a BCA and FBI background check that includes fingerprinting.

  Persons of color women members of the LGBTQ community veterans and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application interviewing or otherwise participating in the employee selection process please direct your inquiries to the People Operations team at At this time we are unable to provide company-sponsored visas and are only considering candidates who are eligible to work in the United States.