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Salary Not Disclosed
1 Vacancy
Job Description
Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.
As an Dispatcher you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations support and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.
**This is an in-person position. You will be working from our office in Fort Worth TX. Shifts will be overnight/early mornings.**
What Youll Do:
- Proactively adjust daily operating plans based on real-time inputs from drivers riders and colleagues
- Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
- Build strong cross-functional relationships across various Via teams and offices and external partners
- Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations phone and email.
- Effectively prioritize live operational issues and take action based on the information received
- Leverage knowledge of Via products and services to make ad hoc decisions with little guidance
Who You Are:
- Thrive in fast-paced environments: able to make sound decisions on the fly oversee multiple tasks simultaneously and prioritize effectively
- Ownership mentality: take full responsibility for delivering great service to driver-partners
- Proactive: able to think ahead and anticipate to prevent problems before they start
- An empathetic and effective communicator: you excel at active listening and collaboration
- Comfortable with ambiguity: make thoughtful choices between imperfect options
- Maintain a solution-oriented mindset: persistent creative and cool under pressure
- Observant and keen to improve: if somethings not working you come up with a better way
- An exceptional team player: people love working with you and you can quickly contribute to cross-functional teams
Compensation and Benefits:
- Final salary will be determined by the candidates experience knowledge and skills. Salary reflected does not include equity or variable pay where applicable.
- Salary Range: $19.00/hour
- Shifts available:
- Sunday - Thursday 3am - 11am
- Tuesday - Saturday 3am - 11am
- Tuesday - Saturday 3pm - 12am
- Shifts available:
- We are proud to offer a generous and comprehensive benefits package including medical plans and 401K matching.
- Successful completion of a drug test is necessary for employment
Were Via and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared dynamic public mobility the kind that reduces carbon emissions across congested cities minimizes reliance on private cars and provides everyone with accessible efficient and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies offering world-class software service design and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse inclusive and authentic workplace. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds identities and voices are welcomed and celebrated at Via.
Ready to join the ride
Via is an equal opportunity employer.
Employment Type
Hourly
