Lead Occupational Therapist Assistant - Willowbrook

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Ensures teamwork leading the team to be dynamic and a focused work unit consistently offering assistance and responding positively to requests for assistance. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Role models to team members effective communication skills assisting in their development of such skills.

• Orients guides and mentors team members consisting of Sr Occupational Therapist Occupational Therapist Assistants rehab technicians students and support staff.

• Effectively implements protocols and objectives with team members to result in optimization of staff performance teamwork patient safety and customer service. Provides feedback to management on team member performance and conduct.

• Leads initiatives towards improvement of department scores for employee engagement i.e. peer-to-peer accountability.

• Serves as liaison between team members and management resolving routine matters for the assigned area/shift. Monitors and adjusts activities and schedules of the assigned team to ensure optimum patient throughput and patient experience. Assists management as needed in daily operations.

• Applies critical thinking in addressing challenging patient care situations. Works independently exercising independent judgment and execution of above average clinical skills on challenging patient care situations. Proactively identifies needs for adjustment/intervention for optimum patient care and experience.

• Implements treatment programs as established by supervising Occupational Therapist. Provides direct assistance to occupational therapists performing treatments as ordered assessing quality acceptability and reliability of results; takes corrective action and involves others as needed toward achievement of this end.

• Leads initiatives towards improvement of department score for patient satisfaction through peer-to-peer accountability to service standards.

• Ensures team members follow safety standards policies and procedures established for the department and hospital. Conducts all OTA procedures accordingly. Implements education of department-based safety initiatives and standards of practice.

• Conducts quality audits on equipment processes outcomes and team member performance. Documents develops and evaluates processes procedures and outcomes. Identifies opportunities for corrective action and process improvement providing recommendations. Contributes to meeting department and hospital targets for quality and safety.

• Provides and ensures accurate and complete documentation of treatment provided. Efficiently and effectively manages staff assignments and schedules.

• Provides leadership to team members on effective and efficient utilization of time. Uses resources efficiently minimizing incidental overtime and prioritizing daily tasks to meet the labor productivity standards.

• Identifies develops and leads assigned departmental projects and activities.

• Fosters a positive and constructive teaching environment by engaging students and co-workers (Sr Occupational Therapist Assistants Occupational Therapist Assistants rehab technicians students and support staff) in learning opportunities that are valuable and in alignment with business objectives. Develops skills of team members and continually assists with improving skills performance and outcomes.

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development as a Lead Occupational Therapist Assistant and of leadership skills. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis.

• Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certificates Licenses and Registrations section

• Five years of experience as an Occupational Therapist Assistant

• Experience in a role with demonstrated progressive responsibility preferred

• OTA - Occupational Therapy Assistant - Certified -State Licensure AND
• BLS - Basic Life Support (AHA)

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Demonstrates self-initiative and ability to work independently in operational task

• Adapts to multiple ongoing priorities with minimal supervision including organizing workflow and actively participating in problem solving

• Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients visitors physicians and co-workers

• Possesses basic computer knowledge; operates multiple computer systems to include hospital/Rehab Services Information Systems and Office software to maintain patient and exam documents

• Capable of assuming responsibility for coordinating the activities of Rehab Techs and Occupational Therapist Assistants

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional No
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston. The 310 bed hospital has 23 operating rooms and more than 2100 employees. Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Centers (ANCC) Magnet Recognition Program. Houston Methodist Willowbrook Hospital is Northwest Houstons regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services neurology neurosurgery orthopedics and sports medicine and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center Cancer Center Imaging Center Infusion Center Sleep Center Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.