Billing and Recovery Officer
Billing and Recovery Officer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are working closely alongside a Local Authority in North Northamptonshire to assist with the appointment of a Billing and Recovery Officer on a 2-month contract likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 18.20 - 23.20 per hour
Responsibilities:
- To maintain an up-to-date knowledge of Council Tax and recovery legislation and case law and related policies and procedures.
- To undertake the administration for the recovery of Council Tax initiating recovery action in accordance with legislation and Council policy including issuing final notices and summonses attachment of earnings referring cases to external enforcement agents issue of liability orders.
- To deal with customer enquiries resulting from recovery action by phone via letter and email including negotiating and making payment arrangements always providing a good customer service.
- To deal with enforcement agents returned cases and make decisions on the next course of action.
- To assist with the compilation of statistics and reports and to assist with testing of new software releases for the Council tax system.
Skills and Experience:
- Demonstrate the ability to take on board and understand complex legislation
- Strong communication and negotiation skills and ability to communicate with all customers partners ability to make difficult decisions showing tact and diplomacy.
- Proven ability to work on own initiative to achieve targets and deadlines and to use own discretion and judgment
- Experience of processing Council Tax accounts and recovery work
- Demonstrable knowledge and experience of using Academy.
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
- This role requires a Basic DBS
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1550804
Employment Type
Full Time
