Customer Success Manager
Customer Success Manager
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Job Description
Location:
Alamo Tennessee United States of AmericaJob ID:
R0096966Date Posted:
Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
Communications & Corporate AffairsJob Schedule:
Full timeRemote:
NoJob Description:
Are you passionate about delivering exceptional customer experiences and leading high-performing teams Join Hitachi Energy as ourCustomer Success Team Leadand be the driving force behind customer satisfaction and operational excellence. In this role youll lead a dedicated team that supports post-order management for power and distribution components serving key market segments including utilities OEMs and internal transformer factories.
Youll be the voice of the customer championing their needs and ensuring seamless communication between departments. Your leadership will directly impact our Net Promoter Score (NPS) helping us build lasting relationships and a world-class customer experience.
Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.
How Youll Make an Impact
Lead and coach the Customer Success team to deliver outstanding service and support.
Manage order entry processes and drive initiatives to improve throughput and accuracy.
Collaborate with engineering to enhance drawing management and meet customer expectations.
Champion change order management and foster strong internal partnerships.
Support manufacturing goals by reducing shipping holds and improving on-time delivery.
Drive continuous improvement through lean methodologies and problem-solving events.
Guide onboarding and capacity planning to maintain service levels and team well-being.
Reduce invoice disputes and manage returns and concessions effectively.
Your Background
Minimum 12 years in customer success care or relations.
Minimum 5 years of experience leading teams.
Bachelors degree in Business Marketing Communications or related field.
Strong analytical skills and customer-centric mindset.
Experience working cross-functionally in dynamic environments.
Must be authorized to work in the U.S. without future sponsorship.
More About Us
At Hitachi Energy were committed to powering a sustainable future through innovation and collaboration.
We offer opportunities for growth development and global impact in a supportive and inclusive environment.
Join a team that values continuous improvement customer focus and employee well-being.
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
Manager
Employment Type
Full-Time
