IT Systems Field Technician
IT Systems Field Technician
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Job Description
JOB SUMMARY
The multi property field technician contributes advanced knowledge and skill in technology and general hospitality business knowledge to support business and technology (IR) objectives. The multi property field technician reports to the Multi Property Systems Manager. They are responsible for first & second level support across all hotels. Provides support as part of our defined support plan and establishes/participates in appropriate coverage for support of systems 24 hours a day 7 days a week. They assist to ensure all hotel-based technology is kept up to date with latest software patches and vulnerabilities. The role requires the multi property field technician to be on property each working day. No hybrid working will be available.
SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE
Scope
- Number of Properties 1-15
- Number of Rooms 1500-3000
- Interacts with various levels within the organization and key vendors
Business Context
- Install configure manage maintain test evaluate and repair computer networks workstations support server system(s) supporting hardware/software user accounts and computer/telephone rooms.
- Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet.
- Applies security and operating systems patches as directed by corporate and divisional technical leads
- Provides escalation support for out of SLA issues for 3rd party vendors
- Assists property in resolving complex support issues that may involve multiple vendors and systems as part of our defined support process.
- Provides status reports to property management teams as requested
- Assists in the management and implementation of property systems upgrades.
- Manages Active Directory environment for each property
- Provides end user support to hotel associates as defined by support processes.
- Moves/adds/changes for PCs/peripherals migrating/restoring data when necessary
- Helps create and assists in execution of IR related disaster recovery plans
- Requires onsite presence in hotels every day.
- Participates in the Out of Hours escalation rota as necessary.
Candidate Profile
Experience
- 1-3 years IT management experience gained in the hospitality industry
- Good problem-solving skills.
- Hotel operations experience and demonstrated hospitality management skills
- Experienced in network hardware desktop peripherals protocols communications operating systems and the Company internal applications (MARSHA Opera Sales & Catering etc.)
Personal Attributes and Competencies
- Relationship builder; networker
- Collaborative; team player
- Engages in fixing the problem
- Analytical; makes decisions using data.
- Demonstrated skills in support of applications hardware operating systems and telecommunications.
- Demonstrated skills in troubleshooting and resolving problems around PCs operating systems servers peripherals etc.
Education or Certification
- Bachelor Degree required or equivalent work experience
Technical Expertise (Learning and Applying Personal Expertise)
The following are specific responsibilities and contributions critical to the successful performance of the position:
Technical Skills/Computer:
- Appropriate knowledge of Marriotts EMEA continent standard applications and supporting infrastructure.
- Understanding and working knowledge of Marriotts IT policies and processes.
- Good understanding and skills of Marriott Internationals standard office automation applications.
Technical Skills/Other:
- In-Depth knowledge of Service Now
- Opera Property Management Systems
- Simphony and InfraSys Point of Sale
- Opera/Sales & Catering
- In Depth knowledge of IT operating standards
- In-Depth knowledge of VMWare
- Trouble shooting & resolution skills for PCs operating systems servers peripherals etc
- Excellent written and verbal communication skills with ability to communicate technical solutions to non-technical managers.
- Systems Support
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
IC
Employment Type
Full-Time
