On-Call Dispatcher
On-Call Dispatcher
Posted on :
04-07-2025
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1 Vacancy
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Job Description
Definition
Under direction performs a variety of duties involved in receiving incoming calls for police emergency assistance and dispatching necessary units; performs a variety of general support duties related to dispatch activities including record keeping typing and filing; and monitors teletype communications.
Candidatesmust be available to work a minimum of 1 shift per month.
POSITION SNAPSHOT: The Fontana Police Dispatcher is a non-uniformed position. A typical shift is 12-hours which predominantly takes place within the Dispatch Center of the Police Department. You will be a member of a productive team that operates in a fast-paced environment while answering calls from the public and communicating with department personnel in the field via phone computer or radio. This communication includes but is not limited to: call taking working secondary and primary radio channels collecting and/or passing information to partner jurisdictions and accurate data-entry. The goal of a Dispatcher is to serve the community through respectful empathetic communication with a focus on problem solving and maintaining professionalism.Essential Functions
The incumbent must have the ability to:
- Receive emergency calls from the public requesting police or other emergency service; determine nature and location of emergency determine priority and dispatch emergency units as necessary and in accordance with established procedures.
- Coordinate emergency calls and relay information and assistance requests involving other public safety agencies.
- Maintain contact with all units on assignment; maintain status and location of police field units.
- Answer non-emergency and maintenance service calls for assistance.
- Perform a variety of record keeping filing indexing and other general clerical work; maintain a variety of documents relating to public safety activities; prepare related reports as requested.
- Monitor alarm switchboard and dispatch assistance as needed.
- Operate a variety of public safety telecommunications equipment; test and inspect equipment as required.
- Enter update and retrieve information from teletype networks relating to wanted persons stolen property vehicle registration stolen vehicles and other information.
- Learn departmental policies and procedures for service requests.
- Learn geographic feature and streets within the area served.
- Learn police codes practices and methods.
- Work under pressure exercise good judgment and make sound decisions in emergency situations.
- Effectively and courteously deal with the public.
- Work various shifts as needed.
- Communicate clearly and concisely both orally and in writing.
- Establish and maintain effective cooperative working relationships with those contacted in the course of work.
- Perform any other tasks or functions deemed necessary to the daily operations of the employer.
THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.
WORKING CONDITIONS: Position requires prolonged sitting standing walking reaching twisting turning kneeling bending squatting and stooping in the performance of daily office activities. The position also requires grasping repetitive hand movement and finger coordination in preparing statistical reports and data using a computer keyboard. Additionally the position requires near and far vision in reading correspondence and using the computer and acute hearing when providing phone and counter service to the public. The need to lift drag and push files paper and documents weighing up to 25 pounds.Experience and Training Guidelines
- Requires completion of the 12th grade or GED
- Successful completion of the probationary period as a police dispatcher in a law enforcement agency
- Two (2) years of full time dispatcher experience
- Completion of the P.O.S.T dispatcher course
- Must be familiar with a CAD system similar to the one presently in use
Licenses/Certifications:Possession of and continuously throughout employment a valid California Class C Drivers License or equivalent.A typing speed of 40 wpm is required (a typing test will be administered at a later date as part of the recruitment process).
Supplemental Information
Successful candidates will be required to pass a drug screening fingerprint screening physical examination and a background investigation.
If you were referred to this position by a current Fontana Police Department employee please use the link below to download the Applicant Referral Form.This form must be completed and submitted to the Human Resources Department at the time that your application is submitted. Submit completed forms to or to the Human Resources Office.Forms received after the position closes will not be accepted.Clickhere to download the Applicant Referral Form.
Employment Type
Part-Time
Key Skills
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