IT Systems & End Point Technician
IT Systems & End Point Technician
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$ 55000 - 66000
1 Vacancy
Job Description
Description
IT Systems & Endpoint Technician
$55000 - 66000
Company Overview:
Pinnacle Live is a premium in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution we deliver bespoke AV solutions for in-person virtual and hybrid meetings and live events. The most impressive impactful meeting and events all have the same common denominator: dedicated determined people working behind-the-scenes to make it happen. Were looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Job Summary:
The IT Systems & Endpoint Technician role is responsible for the setup of company devices prior to
shipping. This role will provide Tier 1 and Tier 2 helpdesk support ensuring timely resolution of technical issues with a high level of user satisfaction.
Essential Functions:
Coordinate with the asset management team to coordinate new device request orders
Configure desktops laptops and other IT equipment
Ensure devices are configured properly utilizing Microsoft Intune and Mosyle MDM platforms
Troubleshoot hardware and software issues across Windows and macOS environments
Assist with Inventory Management of IT assets and equipment
Maintain documentation for system configurations procedures and troubleshooting steps
Collaborate with other IT staff on device profile deployment
Respond to helpdesk tickets and provide Tier 1 and Tier 2 technical support to end users via
phone email and Microsoft Teams
Resolve issues related to Microsoft 365 applications email and user accounts
Resolve issues related to various company cloud systems and applications
Guide users through problem-solving processes and provide training when necessary
Escalate unresolved issues to higher-level support or specialized teams
Track and document all support interactions and resolutions in the Zendesk ticketing system
Support onboarding and offboarding processes for all departments
Coordinate with the asset management team on device destruction and recycling requests
Other duties as assigned
Education & Experience:
Bachelors Degree in Information Technology Computer Science or equivalent experience
3 years of experience as an IT Support Technician
3 years of experience in Customer Technical support role
Prior experience managing a ticketing system such as Zendesk
Certificates Licenses Registrations:
CompTIA A or equivalent
Relevant Microsoft certifications such as Endpoint Administrator (MD-102)
Required Skills & Knowledge:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge skill and/or ability required.
Strong understanding of computer hardware operating systems and networking fundamentals
Versed in Windows 10/11 macOS and Microsoft 365 applications
Firm understanding of Azure Active Directory
Familiarity with Device Imaging Scripting and Remote support tools
Proficiency in setting up devices utilizing Microsoft Intune/Autopilot Apple Business Manager
and an Apple MDM such as Mosyle or JAMF
Excellent troubleshooting and diagnostic skills
Strong communication and interpersonal skills
Ability to work independently and manage multiple priorities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
- Incentive plans on top of base salary
- Generous time off with PTO holidays and sick/personal days
- 401k with a contribution match
- Insurances; health vision dental and more
Pinnacle Live is an E-verify and Equal Employment Opportunity Employer
Pinnacle Live is committed to welcoming valuing and supporting every person and their unique contributions. We are actively working to foster an environment where diversity equity inclusion belonging and mutual respect thrive. We recognize that diversity is intersectional and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes openly acknowledges empowers and celebrates the diversity of all our team members clients and partners and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.
Required Experience:
IC
Employment Type
Full Time
