Senior Case Manager
Senior Case Manager
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Job Description
Senior Case Manager
ABOUT US
Founded in 1991 Hope Solutions formerly Contra Costa Interfaith Housing is avibrantandsocially responsive non-profit agency that provides permanent housing and vital support services to over 2000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work although there are no religious requirements or affiliations to receive services.
Are you seeking a new role that fully utilizes your talents and potentialwhile helping to make the world a better place If so please read on!
What are you passionate about
At Hope Solutionswe envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity respect compassion and humility.
Hope Solutions mission is to heal the effects of povertyandhomelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.
Could our mission be your mission
TEAM SNAPSHOT
Were adding to our team of passionate folkswho are on a mission to help make the lives of others betterthrough services and support that lead to a higher quality of life for our clients.
Wed like to learn more about youapply for the role! Whats our team like
Heres a snapshot of some of the folks at Hope Solutions who help advance our vision to achievesecure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.
A FEW OF US...
DeanneChief Executive OfficerResides with her husband and three children. Enjoys hiking camping reading cooking and cheering at her kids games.
AlexChief Operating OfficerLives with his wife son and dog (and loves when the grandkids visit!). MSW and macro social worker who enjoys reading baseball (Go Giants!) cooking hiking jazz and family time.
ChristinaChief Financial OfficerResides with her husband son two daughters and their dog. MPA Non-Profit Graduate Certificate and 20 years in finance; enjoys traveling and family time.
BethDirector of Clinical and Support ServicesResides with her sister and son. Licensed psychologist with 30 years working with children and families; enjoys singing cooking gardening and traveling.
BillDirector of Properties and Support ServicesResides with his partner. Licensed Marriage and Family Therapist with 25 years experience working with underserved populations specialized training in somatic psychotherapy and end-of-life care; enjoys reading gardening and meditation.
CaylaDirector of Evaluation and Learning Resides with her husband and children. MBA in Business Analytics that thrives on spreadsheet analysis dashboard creation and reading.
DebbieDirector of DevelopmentandExternal RelationsResides with her husband two teenagers and a rescue mutt. Leads external relations and development with 20 years in marketing and communications.
DominickDirector of Re-Entry Housing and ServicesA fourth-generation San Francisco native and father of four holds a B.S. in Criminal Justice and an M.A. in Leadership. In his free time he enjoys music travel nature cooking and quarterly wine trips.
JasmineConsulting Director of Strategic InitiativesResides with her husband three children and three dogs. MS in Organizational Leadership and Innovation; co-convener of the Multi-faith ACTION Coalition and board member.
KristinaDirector of Human ResourcesResides with her spouse child and French Bulldogs. 20 years in leadership operations and people management; Bachelors in Business Administration SHRM-SCP certified; enjoys family time lifting weights indoor cycling hiking and laughter.
MashalDirector of Housing & Support ServicesResides in the Bay Area. Daughter of Afghan refugees; enjoys weekends with her son concerts reading and Sonoma Coast drives; former Program Manager for housing and care for chronically homeless adults with AIDS/HIV; co-chair for Hope Solutions CARE Committee and board member.
TanyaDirector of Rapid Re-Housing and NavigationResides with her husband daughter and two sons. Masters in Counseling Psychology with 15 years serving underserved populations; enjoys music comedy movies exercising and basketball.
WHO WE ARE LOOKING FOR:
Under the direction of the Support Services Manager the Senior Case Manager provides advanced high-touch case management and leadership in service coordination to support housing stability for individuals and families residing at El Portal Place in San Pablo under the Continuum of Care. This role includes comprehensive assessment service planning and connection to medical mental health recovery financial and legal services.
In collaboration with Housing Authority staff Health Housing and Homeless Services and other service providers the Senior Case Manager ensures high-quality individualized support to formerly homeless or at-risk families youth adults and seniors. This position also offers mentorship to other case managers helps guide best practices and supports the implementation of trauma-informed strength-based and culturally responsive services. Services are delivered in-home or in the community based on participant convenience and needs.
Work Schedule: 1:00 PM to 9:30 PM Tuesday through Saturday.
Supervisory Responsibility: None
The Senior Case Manager may assist the Program Manager with any or all of the following (and is expected to handle at least one bullet per subsection):
WHAT WILL YOU DO:
Onboarding:
- Participating in the hiring process.
- Training staff on team-specific Standards of Practice (SOPs) documentation and paperwork.
- Supporting staff in using HMIS/Apricot for data entry note-taking and referral tracking.
- Providing shadowing opportunities for home visits and fieldwork and exposing new staff to assessments intakes resource connections follow-ups exits and landlord interactions.
Client Intakes and Assessments:
- Training and assisting staff (both new hires and those needing guidance) with program-specific paperwork contract liaison forms and filing/documentation processes.
- Maintaining relationships with contract liaisons and referral sources. Act as the point of contact in the managers absence and participate in contract liaison meetings.
Data and Reporting:
- Reviewing generating & customizing reports in HMIS/Apricot to support your/your teams work.
- Monitoring program outcomes using dashboards and reports addressing key data points such as exits income changes and flagged items.
- Managing and tracking subsidy requests by preparing and submitting them to the manager and collaborating on data reviews.
- Participating in quarterly data and finance meetings to align on reporting and outcomes.
Managerial Support and External Representation:
- Providing ongoing support to staff offering guidance and feedback as needed in small groups and/or teams meetings.
- Serving as the point of contact when the manager is unavailable ensuring communication with the director and updating the manager upon their return.
- Attending community and external meetings on behalf of Hope Solutions creating agendas hosting discussions and taking detailed notes.
Client Support:
- Maintain awareness of culturally diverse consumer populations and perform duties with attention to cultural needs.
- Maintain contact with all consumers in the caseload and provide home visits according to an identified level of need.
- Perform comprehensive psychosocial life skills and financial assessments.
- Working collaboratively with consumers developing and monitoring progress on individual or family service plans encouraging independent action and/or providing aid as appropriate.
- Provide Case Management support including but not limited to assistance with budgeting accessing needed benefits and services accompanying consumers to mental health/medical appointments and supporting overall housing stability.
- Assure the provision of supportive mental health interventions as needed including mental health crisis management.
- Provide linkage for medical mental health addiction/recovery financial legal and other community services as needed and coordinate with all persons/agencies involved in a consumers service plan for the duration of service delivery.
- On an as-needed basis assist consumers to locate units with landlords/property managers willing to accept voucher payments and/or negotiate housing issues with existing landlords/property managers supporting consumers to have quality habitable homes.
- With consumer permission collaborate closely with all providers involved in supporting them to overcome issues that may place them at risk for eviction including but not limited to behavioral issues mental health problems or physical limitations that affect their ability to abide by lease agreements/rules of residency.
- Assist with consumer certification/verification paperwork as needed.
Cultural Responsiveness:
- Awareness of and aptitude to understand respect and adapt to cultural and identity-based differences within group environments appropriately and effectively.
- Experience fostering and reinforcing an environment that values unique experiences cultures personal humility authenticity backgrounds and goals.
- Participate in and complete our new employee onboarding process which includes reading and discussing a short chapter in the book The Color of Law.
Organizational/Administrative Responsibilities:
- Professionally represent Hope Solutions in all circumstances.
- Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality adhering to HIPAA guidelines protecting consumer rights advocating on consumers behalf and assuring consumer safety.
- Comply with all local state and federal regulations and Hope Solutions policies and procedures.
- Complete required administrative paperwork and reports in a timely and accurate manner.
- Attend all required meetings including but not limited to Hope Solutions staff meetings team meetings consumer case conferences and linkage meetings with other agencies.
- Complete required personnel-related paperwork and complete expenditure reports for food supplies petty cash expenses and/or mileage in a timely and accurate manner.
- Document all services provided in a timely manner.
- Assist with data generation for reports and funding applications as needed.
- Perform other duties and responsibilities as assigned.
- On-call after-hours and backup work may be required.
Position Qualifications:
- Knowledge of and belief in Housing First philosophy and strategies.
- Passion for and demonstrated experience successfully supporting vulnerable populations especially homeless clients with mental disabilities.
- BA degree in social work or related field; equivalent experience will be considered.
- Minimum of two years experience in the human service field preferably with housing retention barriers such as substance abuse mental health and/or income challenges.
- Bi-lingual in English/Spanish preferred.
- Outstanding written and verbal communication skills.
- Computer proficiency in the use of Microsoft and database applications.
- Must have an operational vehicle auto insurance valid California drivers license and be willing to drive for work.
- Must pass LiveScan screening and TB test.
- Salary contingent upon skill and experience.
Physical Qualifications:
- The person in this position may make home visits to consumers who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs.
- May accompany consumers on walks to local resources (grocery store childcare parks) up to mile in distance.
- Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers research resources on the internet and collaborate with community providers with calls/emails.
- Office setting activities are required such as typing on a laptop/computer to respond to emails entering case notes into a database and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing.
- Occasionally must be able to lift and carry objects weighing up to 25 pounds including furnishings for new residents files holiday gifts and food donations.
- Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes including driving at night.
Compensation & Benefits:
- Flexible dynamic work environment.
- 100% premium paid for employee Kaiser health and dental care.
- Matched 403b retirement savings.
- 11 paid holidays plus 3 floating holidays.
- Ability to accrue 2-4 weeks vacation depending on tenure.
- Life insurance and Employee Assistance Program.
We are an equal-opportunity employer. If youre a good fit we want to meet you!
* Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.
Required Experience:
Senior IC
Employment Type
Full-Time
