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Department
Shared Infrastructure Services (SIS)Compensation
$85000.00 AnnualJob Description
Under the direction of a Manager or above works to design develop support and maintains the organizations systems infrastructure including the implementation and design of hardware and
software. Makes updates to system related installation documentation. Performs end-user support. Is capable of working on complex system infrastructure tasks.
Job Function
- Investigates alerts and follow established procedures to remediate conditions that do not follow
approved policies and guidelines.
- Design develop and support systems using Microsoft Server SQL and Azure infrastructure
- Design develop and support systems using virtualization technologies
- Coordinates software update services and patch management for systems
- Works with vendors to coordinate support and warranty services
- Documents system engineering policies procedures and results of tests
- Maintains and creates new system documentation
- Assists faculty staff and students with technical questions related to managed systems
- Reads and interprets technical manuals
- Defines problems collects data establishes facts and draws valid conclusions
- Works with diverse academic cultural and ethnic backgrounds of University students and staff
- Other duties as assigned
This position is designated as a Tier 2 respondent for designated campus emergencies and events. In the event of a declared campus emergency the position incumbent will make every effort to return to campus when directed. During declared campus emergencies this position may be required to perform specific job-related duties at a designated off campus location or place of residence.
Marginal Functions
Attends meetings utilizes staff resources when situations require additional expertise serves on committees task forces and work groups.
Departmental Requirements
- Excellent verbal and written communication skills
- High quality customer service skills
- Must be a self-starter driven and able to manage multiple deadlines in a fast-paced environment
- Experience with server operating systems virtualizations platforms system utilities automation tools application security and management systems
- Familiarity with Change Management process as it relates to cyberinfrastructure
Supervision Exercised
None
Supervision Received
This position requires occasional verbal and/or written direction in several aspects of the work. The supervisor shall ensure that the incumbent is aware of and adheres to state board of trustees
university and departmental policies.
Level of Public Contact
Moderate. The incumbent interacts with vendors other IT staff and non-IT staff. The incumbent may be called upon to serve on intra- and inter- institutional groups and committees and may be called upon to deliver oral or written presentations as directed by management.
Monetary Responsibility
The incumbent assists in the preparation of budgetary estimates.
Policy-making and/or Interpretation
The incumbent shall recommend and implement policies and procedures necessary to effectively
administer Microsoft cloud and on-premises services.
Program Direction and Development
This position will influence strategic technology decisions for the department and will participate in the prioritization and resource allocation necessary for successful project planning and
implementation.
Statement of Responsibility for Confidential Data
The incumbent is responsible for ensuring that systems design and operational procedures comply with federal state and university statues guidelines and policies on confidentiality of information.
Statement of Understanding
Background Check Responsible Employee
Statement of Understanding Definition
This position requires a background check. In conjunction with the Universitys policy this position may also require a credit check.
The holder of this position is designated as a Responsible Employee pursuant to their role under Title IX. Therefore the incumbent must promptly report allegations of sexual misconduct sexual
violence and child sexual abuse by or against any student employee contractor or visitor to the Universitys Title IX Administrator or any divisional Title IX Coordinator
Required Qualifications: This position requires either (a) Masters degree from an acceptable accredited institution in a directly related area of specialization and four years of experience directly related to the job functions; (b) Bachelors degree from an acceptable accredited institution in a directly related area of specialization and six years of experience directly related to the job functions; or (c ) 10 years of direct experience.
Statement(s) of Understanding
This position requires a background check. In conjunction with the Universitys policy this position may also require a credit check.
The holder of this position is designated as a Responsible Employee pursuant to their role under Title IX. Therefore the incumbent must promptly report allegations of sexual misconduct sexual violence and child sexual abuse by or against any student employee contractor or visitor to the Universitys Title IX Administrator or any divisional Title IX Coordinator
Equal Opportunity
The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment we strive to attract students faculty and staff from a variety of cultures backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information race color religion age sex disability gender identity/expression sexual orientation marital status national origin or veteran status in any educational employment social recreational program or activity that it offers. In addition UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.
Carnegie
UNF is a Carnegie Community Engaged Institution. This designation celebrates the Universitys collaboration with community partners from the local to the global level. It reflects UNFs mission to contribute to the public good and prepare educated engaged citizens.
Full-Time